i did and they have tried to be helpful but i was told .. You can pay for kit and despite the warning you will get it (if you didn’t buy before). but the holiday package is not a kit so i asked .. Its not a kit but the 34.99 special for 250000 crystals plus supplies, if i try to pay and have to check the box saying I accept crystals as compensation , can you guarantee that I will either receive the holiday special or my money back? Is there any other way to assure this transaction happens correctly ? ... im still waiting to hear back , they also had me contact paypal and i have confirmed there was no transaction I do not want to attempt to purchase this holiday package without a guarantee of my money back or the 250,000 crystals as the "compensation" is only 162,000 crystals I will try to be patient but the special is only available till the 9th and I dont want to miss out thanks

I have been unable to get a solution to my problem ... I have experienced a glitch when i tried to purchase a tanki special (the pay $34.99 250000 crystals with supplies holiday package) and when the page tried to take me to paypal to pay it got hung up. I was never charged for the item and did not receive it but now the tanki site wont let me buy it as it thinks I already have , .. please help , I want to give you money!