HELP MEEE ! (PASSWORD INCORRECT) IT'S NOT !

[r_Astlavista0 0]

what does CUE means ? .and i dont know that what's my CUE number is .So can u tell me

It is how many people are ahead of you waiting for help.

[r_Astlavista0 0]

They should send you an email 30 mins later.After you sent them your problem , ps use good English russian and don't forget to put your account name and password before you ask tanki help team.Keep in mind that they use google translate to translate your letter into russian , thats why full sentences and grammar is really important when writing to them.

If didn't get anything from them try writing the letter again.

Pps check your spam mail.

[r_Astlavista0 0]

After writing a letter for help half an hour later they send you a letter something like this like this:

Hello! Greetings from the Help Desk of the Tanki Online game.

We have received your message. We have created a ticket #131710 in our system on the basis of your query.

The Help Desk team works 24 hours a day processing tickets strictly as they arrive, without selecting or rejecting "unfavorable" ones. At the moment, there is a queue of 89 tickets.

Queries on the queue at the time the letter was received: 89.

Please do not write about this issue again, since all of your messages will be merged together, and the ticket will be moved to the end of queue automatically.

If you are dissatisfied with the Help Desk service, you may also complain to sprt@tankionline.com.

Thank you for being with us!

Now all you do is wait until it your turn,they should send you a letter like this once its your turn:

Hello!

 

Your application has been received. Its consideration will take from 1 to 30 days - depending on the workload of the technical support.

Once your issue is resolved, we will send you a written response to the e-mail, from which we received the application.

 

--

Technical support specialist

Tanki Online Support Team

Once your problem is solved they send you a letter something like this:

Hello

The information about that some crystals disappeared from your account has been confirmed. We inform you that all of the missing crystals were successfully returned to your specified account. Things that were bought for the missing crystals have been removed from the garage.

 

Good luck in your battles!

 

--

Technical support specialist

Tanki Online Support Team

[r_Astlavista0 0]

Hope this helps ^^^^^^^^^^^^^^^

[r_fernando22220 0]

ya thankyou very much I have send my E-mail this time with proper grammar and with my password and my nickname and my e-mail I hope after half an hour they will send me an e-mail and once again THANK YOU !

[r_Astlavista0 0]

good luck

[r_fernando22220 0]

no reply after 1 hour !

[r_Astlavista0 0]

no reply after 1 hour !

Today is saturday , i don't think they work today. Wait until monday.

[r_fernando22220 0]

hmm ok

[r_fernando22220 0]

i have to tell them this account nickname and password or the lost account nickname and password

[r_Astlavista0 0]

i have to tell them this account nickname and password or the lost account nickname and password

You have to tell them the lost one , make sure you put as much description on whats wrong.

[r_fernando22220 0]

hmm

.well no reply yet !

[r_Astlavista0 0]

hmm

.well no reply yet !

Crap i dont know what is wrong with tanki support team wich email did you send it too , it is taking unusually (abnormally) long.If they still don't reply try Private messaging a mod.

[r_fernando22220 0]

ya thats right nothing yet !! now what do i do ? I need my account back !!!!

[r_Astlavista0 0]

ya thats right nothing yet !! now what do i do ? I need my account back !!!!

Hell knows write again or pm a mod.

[r_fernando22220 0]

shell I cmplaint to the claim@tankionline.com to tell them that there is no reply comming when ever i send a massage to helptankionline.com?

[r_Astlavista0 0]

shell I cmplaint to the claim@tankionline.com to tell them that there is no reply comming when ever i send a massage to helptankionline.com?

I not sure.You can try

[r_fernando22220 0]

hmm i will

:) and thanks for helping me so mush . U r a nice guy :)

[FederalBureauFBI 2,881]

PMing Mods, or anyone else on the forum is pointless. They can't do anything, they will just tell you to write to the Tech Support.

Writing to help@tankionline.com is the only way. Send one email and wait. You will get an automatic response, saying how many tickets (players) are there before you, meaning how many players sent an email to them before you did. Once they deal with the players before you, they will check your email.

It's important to not send more than one email, since you will not get a faster response, but you will just slow down the whole process.

 

Send one email and wait. If you don't get a response within 24 hours, send a new email.

[r_Astlavista0 0]

PMing Mods, or anyone else on the forum is pointless. They can't do anything, they will just tell you to write to the Tech Support.

Writing to help@tankionline.com is the only way. Send one email and wait. You will get an automatic response, saying how many tickets (players) are there before you, meaning how many players sent an email to them before you did. Once they deal with the players before you, they will check your email.

It's important to not send more than one email, since you will not get a faster response, but you will just slow down the whole process.

 

Send one email and wait. If you don't get a response within 24 hours, send a new email.

He has been struggling to receive any letter at all.

[r_Astlavista0 0]

Send it in the morning you will have less people waiting ahead of you and you will get faster service.

[r_fernando22220 0]

Whats morninig ? . I have already send 2 e mail . But no response! . this time i send a last e mail then check in my e mail that is there any reply . And tell me that i have to check the reply on the spam in my e mail ? . I think the hacker has almost eaten my more then 300 nose and more then 250 nuc and 100 armor . and my 2400 crystals . ahh ! i am soo angry right now . ok i hope this last e mail that i will send will help me :( :(

[r_fernando22220 0]

Ahh ! no reply after 24 hours :( . All I did is click the help.tankionline.com or what ever it is ! , then i wrote my e mail so that they can reply in my e mail and the lost password and the nickname which also lost named Dughati . Then I wrote my problem that ,you know! the problem is that the password is not working and its the right password and the e-mail is also not working so please help me ! . so what do I can write more to tell the problem ?. amy thing els I have to tell them ?