My crystals ! :(

[Tbain 0]

My nickname is Tbain and my account was hacked 2 days ago . I would like to have my crystals bacck :( . I was saving up my crystals to upgrade isida to M2 and i had about 65k + then after my account was hacked i restored it through the email account and changed it's password after that i saw i have only 25k crystals :@ , the hacker bought M1 Railgun and a lot of drugs with my crystals . I would like the tanki online guys do to something about this if you can't return my crystals then just try to reduce the hacking somehow as TO is loosing alot of players from hackers :( !

[vanshajwore 324]

give the proof that your account was hacked and contact to help@tankionline.com

[SUP3R_ST4R 1,206]

-_- isida m2 is waste and i have it sand contact help@tankionline fast for crys

[jokersus.cava 1,503]

contact to help@tankionline.com as vanshajwore said.

And, also read this:

How to keep your account secure

[r_BlackBandit0 76]

m2 isdia is a good chose, email support and fill this form:

1. What is your nickname?

2. Have you invested real money in the game? If so, please specify the dates and methods of payments (if you used SMS, write your phone number).
3. Are you someone's referral? (referrals are players that joined the game by clicking on a banner or a link). If so then enter the nickname of your referrer (the person who invited you to the game.)
4. Which e-mail address your account was linked to after the registration?
5. Which serious bans / punishment were on your account?
6. The last time you entered the game (date)?
7. Where do you play from (country, region, city)?
Please provide a screenshot containing your external IP address from the page http://whatismyipaddress.com and place it on a free image hosting website such as:http://imageshack.us/
8. What is the last hull purchased on your account?
9. What is the last gun purchased on your account?
10. Which e-mail address should the account be linked to in case of a positive decision on the application?

Answers to these questions should be sent to us at help@tankionline.com.

 

Good luck  ;)

[jokersus.cava 1,503]

but he didn't loose his account, he can still open it. Read carefully and don't give false information.

[Playep 355]

but he didn't loose his account, he can still open it. Read carefully and don't give false information.

I think people should give the same information to the help desk in order to have better solutions.

Oh by the way you may need to show your IP address get prepared for that

[MisterGeneral 692]

contact to help@tankionline.com as vanshajwore said.

And, also read this:

How to keep your account secure

Do as said here. 

Good luck !