Unfair Treatment

[Hecaterus 31]

I sent this email regarding the issue that happened to me.

 

 

 

 

 

And this is the reply I received.

 

 

 

 

 

Here are the screenshots.

 

 

Mega Kill.png

 

Connection closed by server.png

 

This is the message that showed up.

 

 

 

I always clean my flash and everything from my browser before playing and I always turn my anti-virus into silent mode. I have a good connection and I have nothing opened besides tanki when im playing. I know all of you can easily get that much crystals easily but for a newbie like me that played for 5 hours straight to get that much crystal. I think its because im a low rank and not a paying player I dont get compensations. Its just unfair and I feel really heartbroken..

 

[DarkOperative 5,580]

Have you tried:

http://en.tankiforum.com/index.php?showtopic=166755

[Miahak 1,596]

Unfortunately no one can refund you in here, only help@tankionline.com can refund you.Follow the instruction they gave you to solve the problem.

[Hecaterus 31]

Have you tried:

http://en.tankiforum.com/index.php?showtopic=166755

It only happened on that game.

 

Unfortunately no one can refund you in here, only help@tankionline.com can refund you.Follow the instruction they gave you to solve the problem.

Thats what I did. Please check my post carefully before replying.

[Hecaterus 31]

Please check this: http://en.tankiforum.com/index.php?showtopic=132629

My situation meets all the requirements but I didnt get any compensations.

[jokersus.cava 1,503]

Send them another email, but this time, tell them it was "Foul play discovered" error. There are too many letters, so they couldn't probably look at screen shots, just read the title.

[Miahak 1,596]

It only happened on that game.

 

 

Thats what I did. Please check my post carefully before replying.

I did, help@tankionline.com saying that, they can not refund you, that's why I'm saying, in here no one can refund you, except help@tankionline.com, if they don't give you the crystals,no one else can give you. If you want, you can ask them for the refund again. Edited August 4, 2014 by I.Pro.the_best_re

[Hecaterus 31]

Send them another email, but this time, tell them it was "Foul play discovered" error. There are too many letters, so they couldn't probably look at screen shots, just read the title.

ill do that.

[fahim_the_boss 1,519]

ill do that.

Tanki fault. They are careless. One day I asked if my account of forum works on forum, they said " NO " I will post screenshots if I have it.

[65740192 27]

Hi  OP -  When you send an Email to Tanki - make it easy to read.  Also - easy to understand.

 

I found the Email you sent - hard to read -  Sorry.

 

Use double spacing.

 

New sentence = new line.

 

Keep it simple.

 

Do not complicate by adding pointless info.

 

Remember - maybe Tanki Help is  - English speaking -  hard working -  Russian - and near the end of a long shift.

 

Good luck :)

Edited August 5, 2014 by 65740192

[shan19 228]

When this happens to me in middle of big battles all i do is refresh my page so again i am in the game after the page refreshes and my D/L increases by 1 as I remember but sometimes it redirects me out to the game when I am in big fund battles.Don't worry I just go to other battle and play.Try refreshing at that time.It may help you!