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[Issue 25] So, You Wanna Be a Mod, Eh?


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Sir - A very well written article.

 

I joined the chat moderator community very recently and from the experience I have gained so far, I can support and probably add a little color to a few things that my colleague has written here:

 

Mod to player ratio: – With the game being played 24/7, we try to maintain a round-the-clock follow-the-sun model to cover all the time zones but it is true that we can’t be everywhere all the time. This is where the community can assist us by reporting violations using the violators section in the forum. It is important to remember that even in real life, not everybody joins the police force but you still have people who are good Samaritans.

 

What brings the hammer down: – Tanki is a virtual world but played by real players. The expectation from every tanker is to maintain the same good decorum in the game that you would follow at your home, your school/college or your work place. Ignorance of these rules is not an excuse and if you disagree with these rules which you agreed to at the time of registration, you are always allowed to leave the site and not use the game. Respecting fellow tankers is a necessity. 

 

Trying to converse with moderators: - As much as we would love to chat with the entire community, as a result of the Mod to player ratio mentioned earlier, it is important for our Tanki friends to understand that our time would be much better utilized in finding chat or game violators. Also, if you are not happy about a moderator’s action, you can always bring that to the attention of the chat administrators but trying to get the moderator’s attention in the chat lobby will not help your cause. Abuse of the /vote command is also a drain on moderator resources, especially if you call a moderator to drop a gold box or to ask about Godmode_on or to complain about a player who is using supplies. I have seen certain members of the community complain that they never see the “Player X has been disconnected from the server” message on the lobby chat indicated that moderators are not looking into game violations. If a player is found violating the rules, usually the moderator will kick the player from the game itself in which case the message will not appear in the lobby chat and will appear in the respective in-game chat alone. 

 

Work ethic and play time: - Ever since I joined the moderator community, I have played probably for 2 hours in a month. For moderators, this is more than a game and we are at the front helping all of you. It is a very demanding and time consuming process and all of us here consider it just like a regular job that you would go to in real life – except that we are volunteers here. So, calling moderators for duels in the battle chat isn't helping the community.

 

Record keeping: - You will be surprised at the amount of work that we put in for every ban and warn. The more serious an offence, the more paperwork happens behind the scene and it is a process that needs to be repeated for each and every violation. Moderators do not ban at random or at whim – there are lots of people discussing violations behind the scene to make sure we are fair. 

 

At the end of the day, as my fellow moderator Ajayraj once told me during my candidate days – “Chat moderators are not policemen – we are here to assist and help provide a better gaming experience on the Tanki platform. Our work here is to help and not to punish. By giving a ban to someone, we are actually helping other players and we must always keep this in mind while dealing with every situation”.
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Avimin, thanks much for expanding and modernizing my scribe. I haven't moderated for some time, hence my information, while accurate in the time perspective of my service, lacked some of what you so articulately provided. I'm appreciative of you taking time to elaborate.

Further, I appreciate and support you leaning hard to the helper perspective. Good, honorable players covet a clean, pleasurable gaming experience, articulate, courteous chat and camaraderie which can and does build between like-minded leisure seekers. I celebrate that you and your comrades do the detailed, conscientious work you do. Thanks again for expanding and, hopefully, encouraging all to enjoy the experience whilst assuring others won't diminish the enjoyment of fellow Tankers.

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My thinking was that the mod work is easy, but my reading this now I know how difficult there job Is.

You should mention the working hour also.
Do mod work 12 hours daily ? If so then its very difficult.

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Well written MadDog! Now this article makes me more aware of how hard moderating is. But I think that forum moderators have less of a job than chat ones. They still get time to play I think!

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This is a wonderful article, you asked questions, I will be delighted to answer them:

 

1. Do you have a work ethic? Moderating is work. When doing it, you’re not permitted to play. You may not be blending work time and play. There are lots of servers, and they need constant scrutiny, surveillance and enforcement. There are hours demanded. If you can’t or won’t work enough, you will be dismissed. Enough is defined by Administrators.

 

I don't play Tanki always, but what I always do is being on the forum, helping, answering questions, guiding people that don't know where should they post a question a topic or a game, what ever hours my admin gives me, I will gladly do them, why you may ask? Because Tanki is more than a game for me, it is a community of people that like to play this game enjoy there free time playing a social game, together. 

2. Are you mature? Seriously, now, are you actually mature? Can you exercise objective conduct? Can you avoid biases, prejudices and dislike for Tankers you might’ve met and found dislikeable?

 

Yes I am mature, I won't take biases, I will be honest, fair and I will be among the honorable.

3. Can you work devoid of outside influences aside from Administrative direction? If you’ve a mate who begs you to ban someone for what they saw, thought or perceived, can you ignore that unless you directly observed it yourself?  Additionally, if you’ve a pal whom you observe violating rules, can you, will you, fairly enforce the rules at his/her expense?

 

I will do what ever it takes to insure that the game is a healthy community, with no violations what so ever, including banning someone because my mate asked me too, or ignoring that my pal has just broke a rule, I will gladly enforce the rules on anyone who breaks them.

4. Are you literate and language competent? Can you properly perceive slang, abbreviations and inferences that intend to offend, insult, defame, shame, exploit, mislead and on?

 

Yes, I can.

5. Are you fair minded? Mods have access to Tanker records. They can assess if a Tanker is a chronic violator meriting greater sanction, or if a Tanker is ignorant as a newbie might be, thus more in need of help, correction and simple warning?

 

of course, I will judge how to ban someone from his previous history, I wont give a month ban to someone who is a WO1 because he flooded, I will give warnings to the players that don't need to be banned from the first time.

6. Are you fastidious regarding record keeping? Certain bans, more hefty ones, require reporting and record keeping so a Tanker’s “karma,” his/her record, informs other Mods as to how severe the sanctions might be for repeated violations. Also, Administrators need records of chronics to determine if game expulsion is merited. Yes! These do occur. So do “fines,” removal of rank, garage items and/or crystals. Tankers who chronically violate rules, chronics, do rise to penalties that really hurt. Moderators’ records assist Administrators in determining when such harsh penalties are called for. Community Tankers will never need to fret and stew over these. Such penalties don’t befall Community Tankers.

 

Yes I am a fastidious regarding record keeper, aren't you? I record almost every high battle fund I get :PP, but seriously I am.

 

7. Is there compensation? Yes. That will be worked out as your do the job and if you do the job well. You won’t get rich, but you will be fairly paid in crystals. Believe me, you WILL earn it.

 

I don't want to be a mod because of the crystals, in fact, I applied to be a mod before I knew they get payed in crystals. I want to be a mod, a consultant actually, because, you know that feeling that you get for doing the right thing or helping someone in need for help? That felling that makes you heart feel like it is flying? That is why I want to be a consultant, just because of that feeling :)

 

Note:

 

this is not a way for me to be a mod, I just wrote this for fun, I am not trying to get the admins feel bad for me and make me a staff, please don't misunderstand this article. :) hope you enjoyed :P

 

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