Foul play discovered-you have been disconnected

[MeTrIKSS97 152]

hello

before a 5minute ago i was in silence map , playing 'CTF' match ! and i had a score about 1560 and the battle fund was about 3000 crysatles ! and only 4 minutes to the end ( 3-1 my red team was wining ) and Suddenly i have disconnected from the game  :huh:  ! and why ? it's because the systeme detect a Foul play ! (Foul play discovered-you have been disconnected ) and that's a very big mistake because i was just following an enemi have our flag !! sow now i lose all my score and my reward ! and this is the 3 time hapend to me all of this times in CTF match !!

now i need a solutions !! and how i will get my reward this time if the same probleme hapened to me again ? will the systeme ( the game ) give me the reward that if i had win the match i could it ?

please help me !!

Edited December 15, 2014 by MeTrIKSS97

[sirogo 3,624]

If you have videos or pictures, send them to help@tankionline.com, and you might get refunded.

[Mr_STIFFLER 1,408]

Check your internet connection speed first , maybe you have big lag

[jokersus.cava 1,503]

Hello. "Foul play" error is actually an anti-cheat system that disconnects hacker out of the battle, but it sometimes, it disconnects players because of bad internet connection. But, don't worry, developers are currently trying to improve it. If you want to help them, please answer to the questions mentioned here.

If you want your crystals back, you need to send an email to help desk at help@tankionline.com with the evidence (picture/video taken in the battle before disconnection). If you don't have such evidence, your crystals can't be returned, sorry. More information:

~How to get your crystals back if you were kicked from the battle due to server's fault

[aperaiderpistol 459]

If you have any evidence, send an email to help@tankionline.com containing the evidence to get compensation for the battle you got kicked from as a result of your internet connection. More information about this matter can be found here: How to get your crystals back if you were kicked from the battle due to server's fault .