Missing Crystals

[A.U_PK 5]

Hi guys, theres a really serious problem/complain that ive got.Its about missing crystals. I sent a detailed application about the whole incident and yet after 18 days of the incident and almost 16 days since the last tanki online support response, i got irritated and made this topic. 16 days ago tanki has told me that it would respond in 1-5 days and now its been 16 days. Beleive me im very frustrated right now as tanki isnt replying and that my considerate amount of missing crystal hasnt been returned which has deeply impacted my tanki career and i might aswell leave this game knowing how lazy this game's support is. I havent got the strength to report the whole incident so im just copying the whole application i sent to tanko technical support.Here it is:

 

''Dear Tanki Online Technical Support,
 

It is surprising that with all the measures tanki has taken to further enhance the security of our accounts, such an incident can possibly take place. I have a very serious matter to report regarding the loss of crystals in my account. I will try my best to give u all the details about this issue. First of all, according to how the Tanki administration has asked us to submit reports on loss of crystals i will provide the required information:

1. Your Nickname: A.U_PK (Rank: 1st Lieutenant) theres a full stop between the A and U do not overlook that.
2. What is missing from your account and how much of it: A lot of hard earned crystals are missing from my account. Approximately 16 000 to 17 000. They were almost around 17-18 000 before this incident( the day before this happened ) and when I opened it the next day, they were only 1091 to be exact.
3. Date of loss: 18-1-2015 was the date I saw this surprising loss of crystals. Before, this incident occured, the last time I played was on 17-1-2015.
4. Do you have any new items in the Garage that you did not purchase: Yes, there are certain items. I never purchased Isida M0 but it was in my garage, and, after searching a lot i found out that I had a surprisingly increased amount of certain supplies, Repair Kits,Double Armour and Speed Boost, namely.
 

The Help Page asked us to give a detailed explanation of the problem faced so i will give some more details to sum it up.
 

First off, the last time I played before the missing crystals incident occurred was on 17-1-2015 as i stated above and the first time i played after the crystal loss was on 18-1-2015, on the same day my crystals were missing and on this day when I opened Tanki, I was completely shocked when I saw that I had lost my 16-17k crystals that I had worked so hard to earn. Moreover, i saw Isida M0 and an increased number of supplies in my garage which i did not buy. This probably meant that this was no glitch or bug, this was a real person who did this as he must have got access to my account through illegal means such as hacking. Hence, I changed my password as soon as i possibly could however i did not change the e-mail because with the new update the email cannot be seen even by the user of the account only the first and last letters can be seen and I also do not have an alternative e-mail. Getting back to the topic, this was how the crystal loss occurred and I do not have any information regarding who or how did this.
 

So, it is my solemn request to you to refund my crystals. I was hoping to get Railgun or Thunder M2 on the upcoming sale and i was saving crystals and this incident shattered my hopes :( :unsure: :( Off topic, I live in Islamabad Capital Territory,Pakistan and to be honest I bet that you will not find a player more serious-minded towards this game here(even if this loss was of a few hundred crystals i would have written this report let alone 17 000). That is exactly why I feel so shattered right now that you will not believe it that these are my emotions for a GAME. Coming towards the conclusion, I hope that you will take action regarding this incident and I hope u will retrieve my lost crystals. Feel free to ask me ANY information regarding this incident and I hope you answer soon. I will be waiting for a positive reply.''

 

Thats all of it and now i want a REAL technical support member to respond to this topic ASAP. Im waiting.

Edited February 5, 2015 by A.U_PK

[DonCarnage 1,270]

You should change your password and email, there may be someone else can access your account, you can recover if you lose your crystal, On: help@tankionline.com, Try again please

[Promissory 569]

I'm surprised they didn't help you! You should really complain, but a mod below will assist you and give a link to comppain ^_^

[GG_reg 1,521]

Moved to Problems and Solutions.

[Areeb321 151]

Yes we should change it

if someone access our account

as we can lose crystals

[beaku 2,656]

Mailing to tech support is the only available solution. If they won't help you, no one can. However I am sure they will consider your case.

[DarkOperative 5,580]

Tech support(a.k.a. help@tanki) doesn't receive a small number of Emails already. Many many players need to solve their problems by contacting the tech support. On FB we receive many PMs in which the solution to the given problem(s) is sending an Email to Tech support alone. So it is quite a huge load there, imagine the stats in forums or so.

[FaaiqBilal1 795]

send them an email again... once I did that and they refunded me twice :3

[A.U_PK 5]

I have already changed the pass and ive already written to help@tankionline.com and it been 17 freaking days and tanki is no longer replying :angry:  I dont think its the matter of work load either as tanki said that it would take maximum 5 days with as much work load as possible and now im stuck with no solution :(

[A.U_PK 5]

I WANT MY REFUND RIGHT NOW :angry:

Edited February 6, 2015 by A.U_PK

[dilsharox 2,395]

email help@tankionline.com

[A.U_PK 5]

ive already send the email and ive already changed the pass...tell me what i do next. :huh:  I WANT MY REFUND RIGHT NOW! :angry:

[jokersus.cava 1,503]

ive already send the email and ive already changed the pass...tell me what i do next. :huh: I WANT MY REFUND RIGHT NOW! :angry:

just wait for tech support's reply, they will help you, don't worry.

[ArcticCow 454]

ive already send the email and ive already changed the pass...tell me what i do next. :huh:  I WANT MY REFUND RIGHT NOW! :angry:

You think everyone is a robot. They will need time to see your e-mail then they may help. They get over 50 each day it's not possible for them to process your one instantly.

[A.U_PK 5]

You think everyone is a robot. They will need time to see your e-mail then they may help. They get over 50 each day it's not possible for them to process your one instantly.

I think thats not likely. Because if that was the case they wouldnt have replied even once let alone 4 times. And even if they do get so many applications i still dont think it wud take them ALMOST 20 DAYS to refund my crystals.

[maxed105 1]

this happened to me to i had 31k crystals and now i logged on and there is 175 crystals now it not fair :( i earned those and i am almost to giving up

[pqlamzmalqp 119]

i lost 90k....but tech support is not helpng :(  :angry:  :angry:  :(

[omarhero1 401]

 

 

 

I have the same problem I faced today, when I had opened my account i found 42500 Crystal missing ! And when I opened my garage i found Roger paint which i didn't buy at all !!!!!!!, knowing that no one have an acces to my account, it's just me who play with it.

and i was saving to buy M2 hornet in the upcoming sale !

Edited May 30, 2015 by omarhero1

[milkbottle123 9]

i lost 90k....but tech support is not helpng :(  :angry:  :angry:  :(

 

Unlucky I got my crystals back i lost 90k and i got it back but i lost 20k in the process -_-