Tried to buy crystals via SMS but failed before discount finished.

[XLG1 67]

 I bought a £5 top up voucher for T-mobile to buy Firebird M2 for Iron-Days, I used my EE sim card which used to be T-mobile (and still is) as the top up was successful.  I then had 5.10, 10p extra  for the sending message charge and attempted twice (every message sent cost £0.10) I went to buy selected sms and t-mobile then I sent get tnk xlg1 as I had crystals card so I can buy it, with 16k left for Mu's later on. 

 

It didn't work, and It took the sms charge so I was left with 5 pounds. I tried again, this time having to select a lower ammount due to this happening, get tnk xlg1 (in caps). didnt work, then had to give up as I realised as it didnt work. I was using a EE sim card which works with T-Mobile I want to provide my phone number so I can get the crystals directly, I wanted to buy it before it finished..... I have £4.90  now. 

 

I contacted help@tankionline.com I just got an automated response for 2 days, what to do now? I wanted firebird m2 to go with my hunter M2 :(

Edited February 24, 2015 by XLG1

[M4D_GENiUS 266]

This seems like a big issue, do you have a\an email attached to your account, so you can show help@tankionline.com the transaction of your payment sent in your emails, after every payment you give tankionline. Hopefully they will help you.

[lordmostafa 3,821]

How long did you wait for the crystals?

Payments can take time to be delivered, especially SMS payments as they take longest time.

[XLG1 67]

I have an email attached to my account. and I will be taking a screenshot of me sending the message, I am still waiting for the crystals as I was charged for sending the message so it has to be something wrong with the sever of the payment option.

[M4D_GENiUS 266]

I have an email attached to my account. and I will be taking a screenshot of me sending the message, I am still waiting for the crystals as I was charged for sending the message so it has to be something wrong with the sever of the payment option.

Okay, well my self i can't do anything about this but hopefully they will see the screenshots and follow up on your info that you gave them. :) but tell me if this went well.

[XLG1 67]

Still havent received reply, tried resending message havent received a reply that my message has been received. what do i do now? if i buy another weapon there is no point cos discount was just 2 weeks ago.  :angry:

Edited March 2, 2015 by XLG1

[M4D_GENiUS 266]

Still havent received reply, tried resending message havent received a reply that my message has been received. what do i do now? if i buy another weapon there is no point cos discount was just 2 weeks ago.  :angry:

there will be more discounts in the future don't worry, are you sure you're sending the email from your email address to "help@tankionline.com"

well if you have sent them a message and they haven't replied you just have to wait for them, they are truly busy sometimes.

[XLG1 67]

Main issue is that they do not support EE SMS purchases... you can use an T-mobile voucher to top up an EE simcard so I thought that it would work, as EE is still part of T-mobile. now my operator has taken 0.20 per message and I tried twice, still no solution, just automated response.

[XLG1 67]

Might just wait unto; next discount but I have just wasted money for nothing... all they keep telling me is please specify reason for refund service not provided.

Edited March 3, 2015 by XLG1

[M4D_GENiUS 266]

 I record my payments just in case, and now when you make payments receipt automatically sends to email.

(if you have an email attached to account)

[XLG1 67]

http://postimg.org/image/i97rentjf/

 

Already sent this to Tanki Online Support...... AS YOU CAN SEE, SUPPORT, THE FAULT IS NOT ME OR MY PHONE!

Edited March 7, 2015 by XLG1

[XLG1 67]

They said that they have passed my feedback onto developers... so I think the problem will be resolved in future. Can I request for topic to be closed