Problem with Payment Page (Don't Know What to do)

[Zackery459 367]

[Phoenix.Raised 5,992]

 

How to make a screenshot | How to upload a picture | How to post a picture

 

[Sewegart 809]

How to make a screenshot | How to upload a picture | How to post a picture

Also, please give us a description of the problem. :)

[Phoenix.Raised 5,992]

Also, please give us a description of the problem. :)

I guess that she/he can not see in a new Tab picture of filling form, but I am just guessing :)

[Zackery459 367]

Also, please give us a description of the problem. :)

My dad was trying to buy crystals for me earlier today and everything was working just fine until he pressed the buy button. It said, "Sorry couldn't complete transaction because of bad service." So we tried again and that picture popped up saying that I am blocked from using the payment system.

[Phoenix.Raised 5,992]

My dad was trying to buy crystals for me earlier today and everything was working just fine until he pressed the buy button. It said, "Sorry couldn't complete transaction because of bad service." So we tried again and that picture popped up saying that I am blocked from using the payment system.

Your issue is for help@tankionline.com

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Write them a short email and attach a screenshot.

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And be patient

Edited August 15, 2015 by Phoenix.Raised

[Sewegart 809]

Your issue is for help@tankionline.com

-----------------------------------------------------------------

Write them a short email and attach a screenshot.

---------------------------------------------------------------------------

And be patient

Explain to them the payment option you used, and give them some info on wether or not you have bought crystals before. :)

 

Good luck! ;)

[Zackery459 367]

Explain to them the payment option you used, and give them some info on wether or not you have bought crystals before. :)

 

Good luck! ;)

Do you have the link on what I should say in the email about this? I cant find it anywhere.

[Phoenix.Raised 5,992]

Do you have the link on what I should say in the email about this? I cant find it anywhere.

There is no link for that.

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Just write your problem at help@tankionline.com (attach screenshot and say payment option you used) and wait the answer (about 12 hours is the time for first answer)

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[Sewegart 809]

Do you have the link on what I should say in the email about this? I cant find it anywhere.

You don't necessarily have to write an email, you can also report it directly from the payment section. :)

[Zackery459 367]

You don't necessarily have to write an email, you can also report it directly from the payment section. :)

Oh ok thanks so much! That is alot easier then writing an email.

[Sewegart 809]

Solved.