I've lost my account

[r_german_sheperd1 0]

well first of all i got an account called "computer_windows_8" i still know the password and i have it copied in my facebook but once i day when i tryed to open it and write the password it doesn't let me enter it says wrong password so any help or ideas? 

Edited April 24, 2016 by r_german_sheperd1

[ScoopArtZ 44]

Hey,

 

The main subjects of your complaints are loss of account (theft) and loss of crystals. If it's happened to you, there is no need to panic, just contact us at help@tankionline.com.
Below you can find guidelines following which you will help us to solve your issue faster.

 

If you've lost access to your account.
In your first email, alongside with the explanation of the problem (the explanation should be as detailed as possible), you can also send us additional information that is obligatory for solving the issue.

Edited April 24, 2016 by ScoopArtZ

[Amateur 829]

What if my account is stolen

[Regency 2,099]

As suggested above, please contact the Tech Support :) If your account has been stolen, please follow the instructions written here: What to do if my account has been stolen? For more informations on how to keep your account secure, please read this: How to protect your account against phishers, scammers and hackers? For instructions on how to contact the Tech Support read this: Tech Support.

[DarkOperative 5,580]

http://help.tankionline.com/topics/2358-what-to-do-if-my-account-has-been-stolen/

 

We can't help you here. Only tech support can. Follow the steps given in the article. Make sure you give precise answers to those questions as all of them carry great importance in determining to whom the account belongs to, and tech support doesn't proceed with such unless they can confirm that the writer IS in fact the account owner.

 

Closed