Issues with Premium Accounts - Work in Progress

[tankibestplayer 15]

lol my pro pass should end today after proplem i got it for free

[ToBaPuLIL-uHcTpyKToP 136]

lol my pro pass should end today after proplem i got it for free

lucky ); i spent 10k on passes xD

[Trigger28_lucky 2]

I still didn't get my rewards and pro battle pass, as same with my premium account. Hopefully you can help.

[sultan_was_here 5]

FINALLY

[THE.LAST.AVENGER 585]

guy was there some compensation already given??

what about the thinking challenge prize??

what about euro cup ??

[THE.LAST.AVENGER 585]

give us 3x fund for 24 hours as a compensation :D

[lemmykill 35]

So now I lost almost a weeks time for my weekly mission bonus, it's set back to day 1.

[coolKasun 10]

Hi, I have to report my bugs, my daily missions are 0, last day i have to finish 1missin to finish 7th day daily mission for 4th additional bonus,but today are 0,I'm tired to finish 6 days mission please resolve it.

Thank you.

Edited July 12, 2016 by coolKasun

[THE.LAST.AVENGER 585]

So now I lost almost a weeks time for my weekly mission bonus, it's set back to day 1.

 

 

Hi, I have to report my bugs, my daily missions are 0, last day i have to finish 1missin to finish 7th day daily mission for 4th additional bonus,but today are 0,I'm tired to finish 6 days mission please resolve it.

Thank you.

yeah many would have faced this problem.

i was lucky as i did my missions 30 min before server restart :lol: :lol:

[Railgun.Hornet.Only 271]

Hi, I have to report my bugs, my daily missions are 0, last day i have to finish 1missin to finish 7th day daily mission for 4th additional bonus,but today are 0,I'm tired to finish 6 days mission please resolve it.

Thank you.

Please contact Tech support to get help with this issue.

Edited July 12, 2016 by Railgun.Hornet.Only

[relentless_2 0]

I still haven't received my cry for voting for Germany.  :mellow: Thank Tanki. I need my cry for a new kit. I saw this whole thing last night/earlier this mourning. My daily mission is gone, too. So I'm still gonna wait again. Very annoying.

[Ninja 10,468]

I still haven't received my cry for voting for Germany.  :mellow: Thank Tanki. I need my cry for a new kit. I saw this whole thing last night/earlier this mourning. My daily mission is gone, too. So I'm still gonna wait again. Very annoying.

Germany lost so you will only get 25 of each supply Today.

[destroyer93_lucky 59]

Germany lost so you will only get 25 of each supply Today.

no we( who voted for germany will get 15 k cry) and those who bought only paint gonna get 25 each drugs and those who bought both gonna get both

[Ninja 10,468]

no we( who voted for germany will get 15 k cry) and those who bought only paint gonna get 25 each drugs and those who bought both gonna get both

I lost out on so much because of the spoiler he used.  <_<  

[Efxzz 30]

wt* , my mission chain broke!!now tell me who is responsible for it!? :angry:

[THE.LAST.AVENGER 585]

wt* , my mission chain broke!!now tell me who is responsible for it!? :angry:

you are responsible for that <_< <_<

[gameonln 514]

:(  :(  :(  :(  :(   no compensation on daily mission...this is nor fair

[The_Pakistani 16,768]

^ +

[theFiringHand 21,351]

- Lol @ "papa smurf" comment. That really made my morning  :D

[Kid95 67]

Can you guys please fix the problem with Shaft's endless turret rotation. You have no idea how much it has prevented us from saving flags and helping the team in tight situations. This has been going on for a year now, and you guys dont seem to care

Edited July 12, 2016 by Kid95

[theFiringHand 21,351]

Hey everyone,
 
First of all, it was a REEEEALLY long and frustrating day yesterday. It was frustrating for you, and for us. That said, I was absolutely blown away by the overall positive and supportive mood in the EN community, and for this, I really can't thank you enough. Your attitude yesterday took what was essentially a "hellish day" and turned it into an "uncomfortable day". I'm honestly proud of being in this community, and watching it develop in this way.
 
But, enough of my yammering. From what I'm reading here, some of you still seem to be experience problems. So, let me reiterate a few things:

• If you're missing premium time or anything else that you owned before the server downtime, please contact customer support help@tankionline.com
• If you come across a glitch, error or bug (that does not involve what I mentioned in the previous point), please report it in the official Problems and Solutions thread here.
• Prizes for the EURO 2016 paints contest, and for the Football Frenzy Contest (the one where you filled in the form), will be paid out today. I know they were due yesterday, but as you can imagine, we had our hands pretty much full  :D
• Prizes for the Meme contest will happen next Monday, because we still need to go through all the entries and judge them.
• Regarding Daily Mission chains and other pending issues, I should have more details later today. I will post an official announcement (either a new one or updating the original post of this thread) when I have concrete information.

Once again, thank you for your patience, and thank you for keeping the positive mood.  :)

[Mr.Ace 1,116]

My Pro pass not back yet , email help@tankionline.com lets see what happens , my first email to the HelpDesk

[Mr.Ace 1,116]

this is what i received

 

Hello!
This is Tanki Online Customer Service. We have received your message and have assigned to it the following ticket number – 2593988.
We will get back to you within 24 hours.
You can find more information for questions about the game in the Help section: http://help.tankionline.com/en/

 

Again i email help@tankionline.com and not support help@tankionline.com and now i cant Play XP/BP for another 24 hours.......

Edited July 12, 2016 by Mr.Ace

[ghano_Dz 7]

I didn't receive my EURO2016 Football Frenzy's (the one that we filled forms in) prize do it take longer time? :huh:  :ph34r:

[donaldo9000 1,342]

I didn't receive my EURO2016 Football Frenzy's (the one that we filled forms in) prize do it take longer time? :huh:  :ph34r:

 

• Prizes for the EURO 2016 paints contest, and for the Football Frenzy Contest (the one where you filled in the form), will be paid out today. I know they were due yesterday, but as you can imagine, we had our hands pretty much full  :D