Bug – Password Change

[Yisroel.Rabin 16,224]

So, when I clicked the "Change password and e-mail" button in Settings, it said the usual ("The letter with instruction was sent to your e-mail address"), but when I check my email, I couldn't find it anywhere.
I know this isn't a problem which only occurred to me, I asked friends to try it and it didn't work for them either.

[Q8 28]

you can check (Junk Mail )

[Yisroel.Rabin 16,224]

you can check (Junk Mail )

Please, I'm a pro an experienced player, I know I should make sure it's a problem before posting it. The letter is nowhere to be found. I sent it again just now, just to make sure it still isn't working.

[K.a.M.a.JI 600]

I've got the same problem few weeks ago, all you have to do is to contact TO Support and ask them to change your linked e-mail.

** You have to answer some questions to verify that you are the real owner of the account

Edited August 14, 2016 by K.a.M.a.JI

[Yisroel.Rabin 16,224]

I've got the same problem few weeks ago, all you have to do is to contact TO Support and ask them to change your linked e-mail.

** You have to answer some questions to verify that you are the real owner of the account

I can't keep the same email I have now...?

[K.a.M.a.JI 600]

I can't keep the same email I have now...?

Yes, i tried to link my alt account using the old e-mail and didn't receive any confirmation message, 

Edited August 16, 2016 by K.a.M.a.JI

[SHOAIB.ZAFAR 402]

This issue is new and we have received multiple reports about this.

 

On the log-in panel screen, click "Lost nickname or password?" and enter your email. That might help. Good luck!

[Yisroel.Rabin 16,224]

This issue is new and we have received multiple reports about this.

 

On the log-in panel screen, click "Lost nickname or password?" and enter your email. That might help. Good luck!

Thank you, it works. Will the one in Settings be fixed though..?

[SHOAIB.ZAFAR 402]

Thank you, it works. Will the one in Settings be fixed though..?

I suggest you to forward this issue to the technical support because informing the will raise awareness to the problem.

[Yisroel.Rabin 16,224]

I suggest you to forward this issue to the technical support because informing the will raise awareness to the problem.

Tech support = help@tankionline.com, correct?

[SHOAIB.ZAFAR 402]

Tech support = help@tankionline.com, correct?

Correct

[Yisroel.Rabin 16,224]

Correct

Sent ^_^

[CooperO 7,956]

For now, players can use the work around to change passwords.

Hoping the bug will be fixed shortly:

 

Closed.