why my account is suspended and what does it mean?

[WALLE-9000 7]

I was just logging in tanki online after many days and tried using the new downloadable client but it did not work,(idk why I was opening it but nothing was happening) so I opened tanki from OpenMyTank and it was working fine but after some time it was just loading so I closed it and again opened it and it was loading I left it and after 5 min it was still loading so I just restarted and again tried and suddenly I recieved this message that my account is suspended (http://prntscr.com/cj4ooe) now what have i done wrong? whats my fault? someone please help me.

Edited September 17, 2016 by WALLE-9000

[Rohit_1997 456]

Contact help@tankionline.com for account related issues.

Never open tanki from untrusted and 3rd party applications. If official client isn't working play the game with your browser.

[MiR4cUl0uS 815]

Contact help@tankionline.com for futher info Good Luck!

[dan146_tanker 770]

I was just logging in tanki online after many days and tried using the new downloadable client but it did not work,(idk why I was opening it but nothing was happening) so I opened tanki from OpenMyTank and it was working fine but after some time it was just loading so I closed it and again opened it and it was loading I left it and after 5 min it was still loading so I just restarted and again tried and suddenly I recieved this message that my account is suspended (http://prntscr.com/cj4ooe) now what have i done wrong? whats my fault? someone please help me.

 

​Your gonna have to email Tanki Online. 

Edited September 20, 2016 by CooperO
Incorrect information removed.

[CooperO 7,956]

Please use this form to contact the technical support about your problem.

As for you using MyTank, this is third party software, which is not only a potential security threat, it is also forbidden by the game rules.
More information about third party clients here.

[Thekillerpenguin 1,731]

Using clients other than the official Tanki client is, as others have said here, against the game rules and a security issue. There's not much that 3rd-party clients can offer that just running Tanki with the standalone Flash player can, and the risk of having your account information stolen or computer compromised outweighs the benefits. Your account has been suspended, which means that you (or anyone else with access to your account) will not be able to play the game entirely. It's a security measure to either stop hackers or freeze compromised accounts to prevent further damage.

 

I'm not sure if the Tanki servers are able to detect client use or not (I know they can detect changed game resources), so what exactly happened is unclear- that's why you'll want to email tech support for help. Worst case scenario, someone stole your account login information, logged in, and did something to get it suspended (possibly by playing it from a very different IP address). In that case, I doubt that they stole only your Tanki information.

 

First things first, get rid of OpenMyTank and run a scan with an antivirus/antimalware program in case it left anything in your system. Then, check all your accounts that may have been logged in while you were running OpenMyTank (I see that you had Twitter open in Chrome). Change your passwords to those just in case; the last thing you want is for your other accounts to be compromised.

 

Once you've secured your computer, email help@tankionline.com like others in this thread have mentioned. Tell them about what happened and they'll do their best to help you resolve the issue.

 

In the future, don't trust third-party clients. It is not worth it to subject your computer and account to whatever threats might be hiding in them just for the sake of a few extra features or performance improvements. If the official client doesn't work, go back to using your browser or standalone Flash player for now; I recommend the latter if you want better performance.