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Caught a gold box and didn't get the 1000 crystals. I know this because it said " WiseAllTheTime has caught the gold box" and i had a mission for catching one gold box which still says its incomplete. What is the problem?

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I know this because it said " WiseAllTheTime has caught the gold box" and i had a mission for catching one gold box which still says its incomplete. What is the problem?

Did you catch the gold in parkour mode? If yes, it's because "collect gold box" mission can't be done in parkour battles, so it doesn't count.

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Caught a gold box and didn't get the 1000 crystals. I know this because it said " WiseAllTheTime has caught the gold box" and i had a mission for catching one gold box which still says its incomplete. What is the problem?

Maybe you caught the goldbox in a PRO battle, because you cannot finish it in PRO battles anymore. Check this: http://help.tankionline.com/topics/2355-i-lost-crystalsexpitems-from-my-account/

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If you didn't get your crystals back after server update, then please contact the technical support team via this form and tell them about your issue. They will be glad to help you!

 

Regarding the mission, Are you sure that you took the gold box in the normal mode? not in PRO battle?

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In addition to what HRH said please remember the following this:

  • Sometimes for some players, in Chrome and Opera the link for the confirmation link (after filling any form) doesn't work on these 2 browsers making it impossible for you to get a ticket number. Therefore, you'll have to fill the form again so it is better to open the confirmation link on Firefox or Microsoft Edge just to be 100% sure. 

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