How can this not cause someone to be demotivated?

[Michael828 816]

Imagine putting quite a bit of effort in saving up a certain amount of crystals, having a goal in mind that you want to spend them on something beneficial, but then all of a sudden you log on to see that they've mysteriously disappeared.
 
I had 60k yesterday, when I opened the game today they were down to 11k. I checked what I could have possibly done on accident, and realized that firebird and ricochet were receiving an upgrade, but I definitely 100% did not try to upgrade them, nor was I even thinking about it. Someone must have managed to guess my pass and log on to my account I'm assuming.
 
Anyway I've spent the remaining 10k on a paint and stopped completing the missions cause there's no motivation to complete them anymore. In addition to that overdrives have been delayed yet again so I don't have any main reason to play the game at the moment.

 

 

500th post btw.

[Musa 5,352]

You need to make your password stronger then. And contact tech support, tell them your account was hacked, they may return your crystals back

[DieselPlatinum 5,121]

Was your password just that easy to guess?

[Boeing_787 1,455]

I once went from ~90k to ~5k like that

[Michael828 816]

You need to make your password stronger then. And contact tech support, tell them your account was hacked, they may return your crystals back

I'm afraid they may request screenshots, and I did not take any when I had the previous amount.

 

Was your password just that easy to guess?

Actually it was not, and the only two people who actually knew my pass were family members who wouldn't do such a thing.

 

[ZloyDanuJI 409]

lolll so you lost only 49k and it was spent on a sale on stuff you do use... 

[Michael828 816]

lolll so you lost only 49k and it was spent on a sale on stuff you do use... 

49k is a pretty large sum of crystals for me, cause I don't buy stuff for real money in the game.

 

Also it was only one step which was being upgraded on both these turrets, meaning it was likely done before the actual sales began unfortunately, and I'd rather have at least upgraded twins cause I rarely use those 2 turrets now.

[Musa 5,352]

I'm afraid they may request screenshots, and I did not take any when I had the previous amount.

Just talk to them, they will check if someone with different IP address opened your account

[Michael828 816]

Just talk to them, they will check if someone with different IP address opened your account

Okay I'll give it a shot. Thanks.

[CooperO 7,956]

I lost crystals/exp/items from my account. If you follow the instructions in that article, it should be possible to get your problem sorted. Good luck!

 

Closed.