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Hello.

Depending on whether your account has either been completely blocked (meaning that you're not allowed to log into it) or banned from the game's chat (meaning that you're not allowed to use the game's chat), there are two different procedures for both of the cases:

  • If you believe that your account has been mistakingly or unreasonably blocked, you will need to contact the Tech Support via this form. [More info]
  • If you believe that you have been banned from the game's chat mistakingly or unreasonably, you will need to contact one of our English Chat Administrators (@Hate [PM] or @Defender [PM]) via Forum PM.

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