Html5

[DMR 683]

Hello,

I downloaded Html5 client, but after installing, it keep crashing, but my wifi is good and my pc too.

[Spy 14,736]

5 hours ago, Yveltal9 said:

Done this for long time

If none of the solutions provided in this topic work, kindly contact the Tech Support and let them know about your issue.

[Risk 1,249]

Hey, can you provide us with a video please?

[DMR 683]

23 minutes ago, Emil said:

Hey, can you provide us with a video please?

I don't know how to make a video but I can tell you what is say : Lost Server Connection, Control Channel Disconnect Exception

[DMR 683]

36 minutes ago, At_Shin said:

Hi,

Those errors occur due to bad internet. Do these errors only occur on the client? Do you also face these issues while playing from the browser?

Hello,

I face this error only in client, in browser it works

Edited June 22, 2021 by Yveltal9

[DMR 683]

What can I do?

[thunderhunter123 741]

48 minutes ago, Yveltal9 said:

What can I do?

You can check out these topics to find what specific problems are happening to your device:

https://help.tankionline.com/knowledge-bases/7-knowledge-base/categories/234-problems-and-solutions/articles

Topics like "Lost Server Connection" and "Connection Failed" are nice topics to start off with. It can help solve your problem.

 

You can also try uninstalling all folders, data, and any other information about Tanki Online, wait a few minutes or so, and then download the game.

You might have old Flash files in your device folders, ...

[DMR 683]

13 minutes ago, thunderhunter123 said:

You can check out these topics to find what specific problems are happening to your device:

https://help.tankionline.com/knowledge-bases/7-knowledge-base/categories/234-problems-and-solutions/articles

Topics like "Lost Server Connection" and "Connection Failed" are nice topics to start off with. It can help solve your problem.

 

You can also try uninstalling all folders, data, and any other information about Tanki Online, wait a few minutes or so, and then download the game.

You might have old Flash files in your device folders, ...

I cleaned with ccleaner, I delete cache Html5 and I don't have old folders of Flash and it still crash.

[thunderhunter123 741]

23 hours ago, Yveltal9 said:

I cleaned with ccleaner, I delete cache Html5 and I don't have old folders of Flash and it still crash.

You can try contacting and letting the Tanki Help Site know if there is a problem in your account in HTML5 maybe:

https://help.tankionline.com/en/knowledge-bases/7/articles/2338-what-is-helptankionlinecom

• At least you can play in the browser version until your HTML5 version gets fixed.
  • Maybe it can fix by itself if you leave it there.
  • If not, keep it uninstalled for some time, and then re-download it again in the future.
  • Maybe this can allow for some time to reset, update, etc.

[Spy 14,736]

Hello, do you still face this problem?

[DMR 683]

11 hours ago, Spy said:

Hello, do you still face this problem?

Yup, I face this big problem only in client, in browser everything is fine. Idk why, my pc is good, my wifi too, I don't have old files of flash.

[Risk 1,249]

On 6/25/2021 at 11:04 PM, Yveltal9 said:

Yup, I face this big problem only in client, in browser everything is fine. Idk why, my pc is good, my wifi too, I don't have old files of flash.

Hello, can you check if the problem has resolved itself?

[Spy 14,736]

On 6/25/2021 at 11:04 PM, Yveltal9 said:

Yup, I face this big problem only in client, in browser everything is fine. Idk why, my pc is good, my wifi too, I don't have old files of flash.

Did you try clearing your cache or re-downloading the client?

[DMR 683]

2 hours ago, Spy said:

Did you try clearing your cache or re-downloading the client?

Done this for long time

[Spy 14,736]

As I mentioned, kindly contact the tech support.

Closed.