Need for help plz

[sahirnoob69 0]

Hi plz i really really need ur help fast im in alot of distress, my account was blocked for something i didn’t even do, i got a receipt for purchase of 4.99 $ which i didn’t even notice make, i checked my in game account which had no tankoins transferred even if i made a purchase by mistake, i requested refund and my account got permanently blocked plz help me any one plz God knows how much money i have spent on this game and never cheated with the rules of the game, i even have proof and plz look into it help me, i even left a email 2 days ago and never heard from them after 24 hours and didn’t get help from customer service 

[LOCKHEEDMARTIN 779]

On 2/28/2026 at 1:53 AM, sahirnoob69 said:

Hi plz i really really need ur help fast im in alot of distress, my account was blocked for something i didn’t even do, i got a receipt for purchase of 4.99 $ which i didn’t even notice make, i checked my in game account which had no tankoins transferred even if i made a purchase by mistake, i requested refund and my account got permanently blocked plz help me any one plz God knows how much money i have spent on this game and never cheated with the rules of the game, i even have proof and plz look into it help me, i even left a email 2 days ago and never heard from them after 24 hours and didn’t get help from customer service 

Hello, 
Only Technical support can help you with this issuse. You must send an email to help@tankionline.com to which they will send you a reply saying your problem has been assigned a specific ticket number and they will get back to you in 24 hours. Since it's the weekend Saturday/Sunday, I request you to wait until Monday or Tuesday. 

Now just some doubts about your issue:
1) Did you accidently purchase something? From your bank account? Or was it a totally unknow purchase that is not done by you?
2) When you requested the refund did you do it directly through your bank or did you email Tanki first? 

If this purchase was not made by you, you should have emailed Tanki online first then get the refund. Because it looks to Tanki that you have made a refund for something you purchased which results in an account permanent ban.

Again like I said please contact support directly, say your issue in detail as no one else can help you in this matter except them.
 

[Positive 1,151]

Hello, I'm sorry to hear about your situation. As mentioned by the other player, only technical support can handle this issue. Please contact them at help@tankionline.com.
Topic closed.