No response from help@tankionline.com

[eessydo 17]

So I finally bit the bullet and became a paying customer with tanki. I purchased a healthy amount of crystals on a day I was awarded a double crystal card. Unfortunately 2pay.ru did not process it on the same date as my initial transaction.

 

I was a little concerned so I sent in an email yesterday regarding an issue I was having with payment processing from 2pay.ru and my request to have the double crystals. They responded quickly and asked that I call back once the transaction had gone through.

 

I sent another email following up as customer service with tanki has always been a good experience, and no response.........none at all. INcluded in the email were screenshots of the double crystal card AND the payment confirmation screen, time stamped within a minute of eachother.

 

Could someone help me please?

 

I sent a follow-up email asking them if they needed any more documentation from me. I am more than willing to call up customer service at 2pay.ru and have them send me something documenting my transaction time and that they made the error, not me.

 

I would have never bought crystals this soon to the 2.0 release if they were not going to be doubled with that double crystal card. Just an acknowledgement that they received my email at this point would be nice.

 

At this point I am just glad I was smart enough to take screen shots of the process in case anything happened.

[eessydo 17]

Situation rectified. Please feel free to lock or delete the thread.

[r_therussian0 47]

Not all of them speak good english, I assume, so some emails may wait around for a day or to until it comes to a good speaker's shift. That's just one of the possible reasons, of course.

[MUSH.T 0]

vozvratite mne moy akk menya na mail pismo prishlo vi ili kto to drugoy xotel izmenit vash email i parol a ya ne xotel izmenit moy nik MUSH.T a parol mush

[MUSH.T 0]

vozvratite mne moy akk menya na mail pismo prishlo vi ili kto to drugoy xotel izmenit vash email i parol a ya ne xotel izmenit moy nik MUSH.T a parol mush

:?: :?: :(

[MUSH.T 0]

POJALUSTO VERNITE MOY AKKAUNT UMOLYAYU VAS YA DVA MESYACA IGRAL I DOSHYOL DO UERONT OFICER 3

[r_nuclearbom0 62]

vozvratite mne moy akk menya na mail pismo prishlo vi ili kto to drugoy xotel izmenit vash email i parol a ya ne xotel izmenit moy nik MUSH.T a parol mush

 

*Epic Facepalm*

[scorpionthebeast 4]

I know it happen to me i hated to wait like 5 days for a respond :evil:

[scorpionthebeast 4]

So I finally bit the bullet and became a paying customer with tanki. I purchased a healthy amount of crystals on a day I was awarded a double crystal card. Unfortunately 2pay.ru did not process it on the same date as my initial transaction.

 

I was a little concerned so I sent in an email yesterday regarding an issue I was having with payment processing from 2pay.ru and my request to have the double crystals. They responded quickly and asked that I call back once the transaction had gone through.

 

I sent another email following up as customer service with tanki has always been a good experience, and no response.........none at all. INcluded in the email were screenshots of the double crystal card AND the payment confirmation screen, time stamped within a minute of eachother.

 

Could someone help me please?

 

I sent a follow-up email asking them if they needed any more documentation from me. I am more than willing to call up customer service at 2pay.ru and have them send me something documenting my transaction time and that they made the error, not me.

 

I would have never bought crystals this soon to the 2.0 release if they were not going to be doubled with that double crystal card. Just an acknowledgement that they received my email at this point would be nice.

 

At this point I am just glad I was smart enough to take screen shots of the process in case anything happened.

use chrono pay that happend to me with 2pay is fast and no need to pay taxes. :)