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I was DEMOTED


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Surfing the russian forum, i saw a official topic covering the same similar issue.

I thing it's somehow a known issue and they do try to solve your problems, don't panic!

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i reached WO1 and lost my account i wasn't demoted i just cant login so waiting for it 2 be fixed wont help (my other account is goireland) so i have had to start again

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i reached WO1 and lost my account i wasn't demoted i just cant login so waiting for it 2 be fixed wont help (my other account is goireland) so i have had to start again

Do you mean you are playing with new account? If so, Stop making a mistake as i did!

 

I recommend not to do that at all! send them an email at help@tankionline.com, they will help you!

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Yep.

 

Six times in the last two days I have racked up several thousand in score... and LOST IT ALL.

 

I even made rank to buy a M2 Flamethrower... then today I come back to find my rank demoted, but I still have the M2 Flamethrower even if it 'appears' I am too low of a rank to have bought it [sOMEONE BAN ME I MUST BE CHEATING!... no. I'm not. Lol.].

 

I'm hoping I can get my score back? I sent email and also sent a PM to Support but no response yet since sending it yesterday.

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my brother was a Master sergeant but after a few days in master sergeant he was a staff sergeant again! and he has dictator!! o.O a staff sergeant with a dictator??

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my brother was a Master sergeant but after a few days in master sergeant he was a staff sergeant again! and he has dictator!! o.O a staff sergeant with a dictator??

 

That's normal, it's a cluster sync error. New cluster is coming soon. It's not actually his exp that is missing, during syncs server creates extra exp points and then during resets and global sync takes them off

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Zero response from Support or help@tankionline.com. Not even to say they aren't going to return score that I lost.

 

I dunno... I've stopped playing this game. I'm not sure if I'm coming back anymore.

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Zero response from Support or help@tankionline.com. Not even to say they aren't going to return score that I lost.

 

I dunno... I've stopped playing this game. I'm not sure if I'm coming back anymore.

 

First of all, I've responded. Second, contacting support takes a little while because there are a lot of players. Third, treat yourself to a little experiment, sum up all the scores you get int the battles and see if they match up to the exp you "gain" during the day. You'll see that you "gained" a lot more, but the extra gets taken off during resets. It is a painful and temporary way to solve this problem, but it's all we have for right now.

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Thanks therussian GT for responding... I appreciate your taking the time to do so.

 

I did not receive a PM here on the forum or a response in email though... you meant you responded in this thread above?

 

I'll try and pay attention to the score and see if you are correct. If you are right, that would explain why I was able to gain rank to buy the M2 flamethrower but then was demoted to a lower rank afterwards?

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I received a response via email... so I am very happy that the matter has been taken care of.

 

I apologize for any impatience on my part.

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