Why nobody answers???

i can´t login with my original account, but its work on another account why? If i login with my original , it says" Connection closed by server" every time!! If i login in Forum with my original account it says "Oooops.. You don't have sufficient privileges to access this forum" Is my account banned? But WHY!!! i have not done anything that is forbidden.if yes, how long??? I issued very much money and i want to play again!