I am trying to buy the $10.00 crystal pack and it blocked me and told me to do a inquiry so I emailed the paymentwall and it told me to send a photo of my drivers licence and my debit card with the first 12 digits covered so I did and that was 5 hours ago the payment wall website sais its still pending or something but no one will respond to me and I still cant buy crystals... what do I do

I am trying to buy the $10.00 crystal pack and it blocked me and made me do a inquiry so I sent the paymentwall team a photo of my card and drivers licence via email and they haven't gotten back to me it sais my inquirys are pending but its been like 5 hours and I still cant buy crystal... what do I do