ITS A LONG ONE, mainly for Mods and Administrators; Friday last week I was speaking to a kid ranked WO4, he wanted to try my M2 equipment so he could see what to save up for. I gave him my password, KNOWING he could not change it as my account was linked to my email and to my facebook. After an hour I wanted to change the password back to something only I knew. I did not do this for my personal gain, I simply wanted to let the kid try out some higher tier turrets and hulls for a brief period of time. So basically I tried changing my password but my browser was not allowing me - tanki gave me a popup saying the email link i clicked was corrupted. Off to the AMAZING and understanding tanki helpdesk I went for support. I explained what I did and what popup was appearing, due to my explanation the helper needed proof the account was indeed mine - asking for the IP Address, which I provided. Then they asked where I registered the account. I registered it in 2014 or something and I answered Liverpool, UK as I daily commute into and out of Liverpool from a neighboring town, Wallasey - apparently I didnt register it in Liverpool - but they did not take my explanation or alternative answer Wallasey. Because of this misunderstanding - I recieved a reply saying: Hello. Unfortunately, the account information you have provided is incorrect.Account return is impossible. - WOW. THEY PERMANENTLY BANNED ME BECAUSE I DIDN'T PROVE IT WAS MY ACCOUNT. No further questions. BUT I COULD PROVE IT WAS MY ACCOUNT. I had purchased over $130 of Crystals since registering in 2014. I proved it was my account with screenshots from my paymentwall account and I offered to send the Credit card details that I used. I had emails from 2014 in MY email from the last enquiry I had dealt with by tanki helpdesk. When I sent the email showing my proof I mentioned for the second time what I had done and WHY I EMAILED IN THE FIRST PLACE, and the "helper" changed his accusation from incorrect information to "Transfer of Account" in this email: - Account transfer is prohibited by game rules. Unfortunately account return is impossible. WHAT 1. From reading the rules a while ago I knew selling (Transfer?) accounts or pretending to sell accounts is illegal, but I didn't know letting someone play alongside me for an HOUR entailed that. IF I KNEW WHAT I WAS DOING WAS AGAINST THE RULES WHY WOULD I ASK FOR HELP? 2. I asked for leniency as I had no idea I broke any rules (I still believe I didn't break that rule) and the rule is listed under: "Actions that will lead to (at the Administration’s discretion) the permanent or temporary blocking of a User’s Account" I asked that the person I was emailing would remove the ban OR at least make the ban temporary as my "Offense" was not as serious as selling accounts, fraud, third party software usage in-game, sabotage or expliotation of bugs AND I had never broken any other rules (I had 0 Warning Points on my account). _______________________________________________________________________________________________ The helper as not replied to that email, so I was wondering if any Mods could refer this post detailing my situation to the relevant Administrators or if an Admin is reading this - I'm respectfully making an appeal for your understanding and mercy - I believe I do not deserve a PERMANENT ban for my honest mistake and I obviously would never give my password to anyone again - even with good intentions. My account was johndoe126, ranked Major (I know its not a high rank account and people would tell me to just get over it and start anew - but having spent hard cash and quite some time on it - I'm not prepared to give up on it like that). Thank you for reading and for your understanding, Paul.