Despite the End User License Agreement saying categorically that Tanki does not record, or store chat logs, I have had someone from help@tankionline.com say that they do. Did anyone else know this?

I am currently having an email conversation with someone at the end of help@tankionline.com, and I have never had a more bizarre or worse experience dealing with someone who is supposed to work in a support capacity. Not only have they been disrespectful, and not answered a single query I've had, but they have blatantly lied in their communications as well. I have a feeling that whoever deals with help@tankionline.com is a moderator who used to be a player, rather than an actual employee of Tankionline. What I want to know is, has anyone else had a similar experience, and who would you complain to about this?

The player Sergey-163-777 has been banned for other violations. Record of sabotage will be included in karma. Reported to the tech support for temporary block

Author of topic must be the same as author on the video. Moreover, we do not accept the videos found in youtube. Before the creation of the post read *** GAME VIOLATORS SECTION RULES ***

Player Sergey-163-777 has been banned for a day. Reason: Deliberate inaction, helping the opposing team, against your own team, conspiracy with the players of the opposing team (sabotage) Reported to the tech support for temporary block