Tankers! As you're well aware, Battle Mods spend most of their time popping their heads into battles and trying to keep up with the flood of reports that keep coming in. Unfortunately, this leaves them with very little time to actually speak with players and answer their questions. This is why we've decided to create this thread. Here, you will be able to ask your questions about battle moderation and violations, and other related things, and get a reply from an actual Battle Mod. IMPORTANT The following are STRICTLY PROHIBITED: Spam, flaming and off-topic discussions Discussions about how to apply for the position of battle mod, or why you haven't been accepted for the post, or any other related questions about Battle Mod applications Arguing about or appealing a Battle Mod decisions Reporting other players (there's a special section for that elsewhere)

Purpose of this topic is to raise awareness of helper teams & CM about any malfunctions or urgent problems that might appear after changes in the game, if they happen, so they can be forwarded to developers. It should stay clear of any other discussion so if any matter that needs CM's urgent attention comes up it can be instantaneously spotted and reported. It's all clearly explained in the first post of the topic. You also have a list of all the problems that have been reported so far so there's no point repeating them again. If you noticed any other bugs and issues in the game, please report them here. Complaints about the work of moderators should be sent via pm to their admins, you can find listing of all helpers here. Ideas and suggestions for the game should go here. Problems with lags should be posted here. For every other complaint, observation and inquiry please find the appropriate topic in Game Discussion section - for example, if you have an issue or an observation related to Matchmaking, post it in already existing topic. Remember that all topics on the forum are moderated and feedback is collected from them too. Any posts that are found not to fit this topics' description and purpose will be moved to proper topics in other sections of the forum or removed entirely, in accordance to the rule of the game 3.3.

Image created by and used with kind permission. Complaint book for Tanki Online Please continue to give us your complaints and reviews regarding latest updates. They help us improve the game at that point and build a better community. As I've always said, there's room for even the harshest of critiques, given that it's delivered with tact, courtesy, politeness, and more importantly, with the intention of improving things. Do you have an update or recent change to the game you want to complain about? That's perfect! Each complaint is an opportunity for staff to understand what went wrong and to improve such matters - to make those clear, please leave this topic for complaints regarding the most recent changes to the game. Kindly refrain from posting any criticism of moderators' actions, as those should be sent to their respective administrator's forum PM. If you have ideas to improve the game the proper section is - Ideas and suggestions. This topic is only about complaints that players have regarding the game. Also, this topic is not about reporting other players offending/breaking game rules, for that you have the Violations section. To report technical bugs and issues, you have Bugs & Glitches Reports. To continue discussing the various aspects of the game, please head over the Game Discussion section. Please do not flood or go off-topic. This topic will be regularly checked to collect your feedback and take it into account when making further changes to the game. Original post by @munjamix

You might wanna read my post again :-)

That nickname looks familiar ?

Hi all, I just wanted to let you know that from next week I'll be leaving the role of EN CM and passing on all duties to @Marcus, who I guess needs no introduction. My collaboration with Tanki Online won't be ending here, but I will be taking on a more inward-facing role within the company, mainly as a consultant. It's been a good journey and I've enjoyed our chats, even though they haven't been as often as I'd have liked them to be. Thank you all for your friendship and company. I wish you the best of health. I'm confident that you're in great hands with Marcus. See ya ?

Tankers! In today’s episode, we’ll be talking about graphics optimization. We’ll also be reviewing the discount event for this weekend, and telling you about Hunter Ultra. Check out V-LOG 250 right below! Release NEW Ultra container Discount Weekend Lockdown Wannabe Youtuber Submissions Question of the Week Submissions

Tankers! In today’s episode, we’ll be talking about the Isolation 2.0 event. We’ll also be revealing a new contest, and discussing how Magnum will work on the upcoming Ares hull. Check out V-LOG 249 right below! Lockdown 2.0 event Rare Frame Unfortune news about Flash April Challenge II Wannabe Youtuber Submissions Question of the Week Submissions

Ok cool. Must have been a temporary glitch. What platform though?

It's working for me. What are you playing? Flash, mobile, or HTML5?

Advertising for games is incredibly expensive. The price per user acquisition is way too high when compared to the return on investment. At this point in Tanki's lifecycle, it simply doesn't make sense to advertise. We'd bleed to death within months. The mobile version has the potential to bring in new players, which is why certain updates like matchmaking were created. When someone is playing on their phone, they don't want to waste time looking for a battle. They simply want to be one button away from the action. Now some of you will offer up the argument that we should have left MM in mobile only, without putting it in the web and client versions. But that doesn't help at all. In an MMO, players are a crucial part of the content. No matter how cool an MMO is, if there aren't players in the games, it's doomed to fail (like for example, Absolver). And this is why we need to keep activity levels in MM matches. As you can see, it's a very complex topic. Even the tiniest thread is linked to everything else, and the slightest tug could have ramifications that are hard to expect. In the end, we do our research, we analyze the trends of the market, and then make the best decision we can make with the data at hand. To do any better, we'd have to be clairvoyants, and we're not. And let's not forget one very important point here. Our successes or failures can have very serious consequences — people could lose their jobs. As a team, we are responsible not just towards you as a community, but also towards our employees. I know that's not really your problem, and I could kind of understand if anyone said, "Hell do I care? Deal with it!" But I think it's important for me to offer you this perspective, because it might help you understand that we're not here to hurt you or the game. We're simply trying to walk a very thin and delicate tightrope over a flaming pit of death, while flesh-eating crows try to eat our eyes out... and the rope is on fire... and we're barefoot... plus Justin Bieber music is playing in the background... "Be a gamedev", they said... "It'll be fun", they said... lol

And there's another point too. The game is 11 years old. Players have a "life cycle" in any game. And the older a game gets, the harder it becomes to attract players, even with large-scale DLCs like what WoW has been doing. Yes, they get a re-injection of new players, but then it falls off. It's perfectly normal, and not even a giant like Blizzard is immune to this phenomenon. That's why they diversify into new games. We're doing that too, but we're a very small studio, so it takes time.

This is why we need detailed feedback. If you're having issues with the HTML5 version, the solution isn't to stick with Flash. You need to contact support and give them as much detail as possible. You want these bugs fixed. Believe me when I say that our programmers want them fixed at least as much as you do. Please send an email on help@tankionline.com. Give all the details you can. Screenshots, error messages, system configuration - anything you can think of, even if you think it might sound stupid. Sometimes, bugs come from the most unexpected sources, so no piece of information that you submit will be considered stupid. Every little bit helps.

Ok, one point at a time: "HTML is a chance to do it all better because you have to newly code it all anyway, so why were so many features left out of the HTML version? Why make HTML less efficient than Flash?" Because we're still working on it. It's not finished yet. But the situation with Flash was so critical that we had to release it fast. "Why did the battle interface change so much? Why did the garage and lobby change so much? Why not use Flash as a template and try to duplicate it in HTML (not copy code, but replicate the Flash version)?" Because, having to re-create from scratch, we took the opportunity to try and make a cleaner, less cluttered look. Some things worked out well. Others, not so much. We're tweaking as we go. We're taking all the feedback we get from players and trying to learn from it. Not everything the community asks for is feasible or makes sense within the grand scheme of things, but we're really trying to implement as much of it as we can. As for your point on new content, I shared our reasons in the original point. There's not much more I can add. But thank you for taking the time to engage in this discussion. This kind of conversation is what helps both the dev team and the community. Remember, we're not here to hurt the community. We're a business, which means we need customers, so we need to make them happy, while turning enough profit to keep shareholders happy and our staff employed. I know that it's hard to reconcile this fact for many people, and I honestly understand it. But we're all in this together.

Yes, I see your point, and it's a message that came out loud and clear in our other thread where we asked players to tell us what they wanted to see improved in the HTML5 version. We are acting on that feedback, but there are a number of reasons it's happening slowly: HTML5 and Flash are two very different technologies, so you can't just copy and paste the coding like someone suggested earlier. I'm sure you already know this, but many people don't realize it. Tanki Online was never intended to be a game. It was simply meant to be a showcase piece for the Alternativa Engine, which was to be a Flash 3D engine for games. That's what the company originally set out to do 11 years ago. When, Tanki blew up in popularity, they capitalized on that. However, since Tanki wasn't meant to be a proper game, no effort had been made to code it in a properly structured way. Over the years, our programming team had to balance between adding content to a messy piece of software, and keeping it running without anything blowing up in their faces. In turn, this accrued a lot of "technical debt" - lots of stuff needed to be fixed, but there was no time or resources to fix it. And what's worse, the older, bigger problems kept getting buried deeper and deeper, making it harder to dig them up and fix them without making the whole thing come crashing down around our ears. One such problem is what caused the Tankopocalypse a few years ago. So, when Adobe finally announced they would discontinue Flash, the team saw it as an opportunity to move on to a new technology - HTML5, and more importantly, the chance to rebuild Tanki PROPERLY, in a structured way, and not as a sloppy mess of hastily-put-together lines of code. That brings me to my next point - we're practically rewriting the game in another language, and that takes a ton of time. Those of you here who can speak multiple languages, even fluently, can tell you how hard it is to translate something. I'll give you a stupid example: English: "My name is Cedric" Italian: "Il mio nome è Cedric" - structure very close to English Maltese: "Jien jisimni Cedric" - structure changes - "I am named Cedric" Russian: "Меня зовут Седрик" - structure changes - "At me call Cedric" Now when it comes to human languages, you have some degree of artistic liberty. And unless you're translating a legal text (done that many times and I wanted to tear my eyes out), you can play around with sentence structure. And that is STILL a major pain, because your brain needs to keep switching from one structure to the other. But when you're dealing with a programming language, it becomes even harder. Precision is not an option. More importantly, you have to plan ahead when coding. Your code needs to be structured in a way that makes it scalable. And there are loads of industry best practices to follow, to make sure that someone else can work with your code if you leave. It's actually much more complex than that, but this post is already pretty long, so I won't press the point. We're spending so much time fighting fires in the Flash version, that our development of the HTML5 version is practically moving at a crawl. We've said this many times before, but it bears repeating. In recent years we've practically doubled our number of programmers, and we still can't keep up with the desired speed of development, because the fires in the Flash version keep getting bigger and bigger. Every day, something new breaks or some other part dies. Seriously, if zombies and aliens started jumping out of the code at this point, I wouldn't even be surprised. This damned COVID hasn't made things any easier. Everybody is constrained to working from home. This slows things down. Where before you used to get into a meeting room and discuss an issue immediately, now you have to communicate in chat, which is slower and much more linear. To reach the same conclusion, it takes at least twice the time. True, commute time has been eliminated, which means people can start working earlier and finish later if they need to conclude a particular task. But the downsides are pretty disruptive too. So to conclude, yes, we want to bring to the HTML5 version everything you love in the Flash version. But it's going to take time, because we're only human, we've got limited resources, and we're spending a ton of time keeping the Flash version alive because players still want to play it. There's no easy way out of this. But the sooner everyone moves to the HTML5 version, the sooner we can make it into the kind of game you want it to be. On a final note - some people have criticized us about releasing new content instead of fixing the game. I've said this many times but it bears repeating. Releasing new content is not an option - it's a necessity. An MMO without new content is destined to die pretty quickly. There are no two ways about it. We've been going for 11 years. Yes, we've messed up many times, but the game and community are still alive. In the 11 years Tanki Online has been around, tens of thousands of games have come and gone. This is a time where we need all of the community's support. It's make or break time. Keep helping us with your feedback so we can give you the kind of games you enjoy.