Most violations probably won't be administrated directly, because they've to verify first. So pretty sure accounts can get blocked if they've violated any rules, regardless if that account is online/offline at the exact moment of decision.

Source: V-LOG 515, Timestamp: 5:20

Until 21st, so if you tried to claim it on the 21st you were too late. There's nothing you can do anymore unfortunately. And yeah, message should be removed, I understand it's confusing.

If you're talking about the token of apology, this reward expired on December 21. So you can't claim it anymore. That's why the button isn't there.