alright but they forgot their psw to the account, where is the option to change the psw? it doesn't show in the email

hi, my friend has played the game before but when they tried to log in with a different device it doesn't work so they send a recovery request for username/psw and in the email it saying username was change due to inactivity but i looked at it and its the same username they had before also there was no option to change password so how does this work

I have completed all the festive missions. I'm so confuzzled

1. What I believe to be a minor spelling error as shown in the screen clip below: YOU as a apposed to YOUR. 2. My rank is eligible (to join a clan) just not that one - literally because their requirements suck jfk (even sent two other requests afterwards). ~ cheers pash