My last purchase was in 2021 April and i believe that was the time when i played

i'm talking about my regular account, seems weird what could have caused this?

Hello, After being offline for several months i've decided to log into the server and i found out that most of my things were gone, for example crysis or striker was reset to level 1 when it was at level 7. I've also noticed, augments for hammer was missing basically all the good stuff was removed but how is that possible? Am i the only one?