Hello! I'm sure many of you have already contacted the technical support and asked for assistance. We mostly get positive feedback about our work but also come across messages saying that the support answers messages too slowly or doesn't help at all. Let's look into it and find out why it happens. The main subjects of your complaints are loss of account (theft) and loss of crystals. If it's happened to you, there is no need to panic, just contact us at help@tankionline.com. Below you can find guidelines following which you will help us to solve your issue faster. If you've lost access to your account. In your first email, alongside with the explanation of the problem (the explanation should be as detailed as possible), you can also send us additional information that is obligatory for solving the issue. We've noted that some of this questions cause certain difficulties. For example, if you do not know how to make a screenshot, simply go to our wiki — How to take a screenshot. Questions about payments are also hard to answer sometimes. We need detailed info on numbers that were used for payments and actual sums of them. All of this can be found in My Account section of the payment system's website. Finally, don't forget to send us the email that we should link to your account in case of a positive decision. Below the spoiler you can find an incorrect and a correct examples of contacting the technical support. If you notice crystals disappearing from your account or some new items that you haven't bought. Most likely someone else has access to your account. Before contacting us change password of the email that is linked to your account as well as the password of the account itself. Then write to us at help@tankionline.com Don't forget that we have a special Help section that explains all the main issues and ways to solve them. Quite recently all players have received an ability to evaluate the work of the technical support, many of you already use this feature. You can provide your feedback about our work after contacting us. A link to a special feedback page will be provided in the reply to your email to us. Remember! Administration does not give crystals for free and does not offer you to become a moderator via PM or Skype. All sites that offer you tons of free crystals are run by scammers. Following these simple guidelines will make it a lot easier for us to understand your problem and help you. We believe that after reading this article you will take care of your account and in case of loosing access to it will contact us asap and provide all necessary information for quick return of your account.

Hello, dear tankmen! Today we updated Tanki Online to version 117 which added to the holiday mood! Starting today through January 9 there will be gold boxes of 200 crystals falling on all maps. We also added secret hints on some maps. Let's see if you can figure them out until they disappear! We shoud also point out that our newbie kit was also changed. Now every recruit will be given a Hunter M0 instead of a Wasp M0. That's why you have found in the Garage a Hunter M0 which you probably haven't ever bought. Let's discuss the release and share impressions in this thread.