I can not login to my account

[tank.kakashe 0]

Why can not I login to my account :( Everything he says connection closed by server I made a new account but does not work I have tried from another browser, but that does not work

Please help me in solving this problem :( :( :(

[splitterpoint 10,986]

Someone else is using your account.

you should change your pass immediately.

[Meliora 1,652]

Someone else is using your account.

you should change your pass immediately.

 

He said he made a new account, and how can you change your password if you can't access your account?

My advice is clean your browser cache.

[tank.kakashe 0]

I have cleaned the browser but does not work, and also changed the password does not work, thank you for the help :roll:

[Valletta 834]

Well, it looks like someone...

 

(•_•)

 

( •_•)>-O

 

(-O_O)

 

..Messed up hard..

 

YEAAAAAAAAAAAAH

 

I'm sorry but I honestly don't know how to help you in this situation; Try posting links to this topic tin other sections so mods can see

[FederalBureauFBI 2,881]

Nah.That's called flood. :P And the Forum Mods are not Tech Support...

 

Quote from here.

 

So you want an in-depth answer? I'll give you one.

 

The best a moderator can do is deal with bans. And even then, there's a 99.99999% chance a moderator cannot help you if you are already banned.

 

Chat Moderators only have the power to ban someone from the chat and forum upto a month.

Forum Moderators only have the power to delete/edit/move/sticky/etc forum threads and messages.

Chat Administrators have the power to do all above including ban permanently.

Consultants have the power to ban up to 5 minutes and warn.

 

 

Now none of them can help you with blocked accounts, nor can they block someone. To do that, You need to contact Tech Support. In order to contact tech support you need to write an email to them, which opens a "ticket", that ticket then waits through a queue, once a tech support reads it he takes action. Remember the more useless mails you send that only say "Answer my previous message" will delay the queue for everyone that sent a mail. There are human beings reading them, not robots that do what you want.

 

Now where in that do you see "Moderators" doing anything?

Tech support rarely has the time to deal with threads in the complaints section, that is why moderators are here, We deal with the ones that we can and guide the rest to Tech Support.

 

If you have been blocked, fined, your account has been stolen or if anything has happened to your account, Contact help@tankionline.com even if you were banned and you want to know "why?"

If you have a complaint against a moderator, contact help@tankionline.com

If you want to report someone, Contact a Moderator.

 

 

Why doesn't tech support answer to me?

Well I honestly disagree with that. They usually answer me within the first few hours. You need to know that not just tech support, even moderators get hundreds of private messages per day. Now great wall of texts will not be read because then there will be less time to deal with the rest of the messages. What can you do to make sure tech support reads it?

 

Keep it short, that's simple.

Keep it simple.

Don't over-exaggerate your problem.

Make sure your text doesn't use "short" terms like "i lost my account cuzz friend hacked it and he wanted to play it 2"

Don't use abbreviations for bigger words if you can help it

 

 

Then there are certain rules, If you're going to insult the guy reading your message by saying things like "You guys never reply to my messages" just when you begin your mail, chances are they won't be able to help you. Don't insult them, stay professional, keep it simple, and you WILL get an answer. Even if the answer is "We are unable to help you with your problem"

 

 

EDIT: A good example is this post, I could easily have made it a wall of text but as you can see, it is not.

 

 

OP, clear your caches, change your password, if the problem is still there, write to help@tankionline.com.

[splitterpoint 10,986]

Someone else is using your account.

you should change your pass immediately.

 

He said he made a new account, and how can you change your password if you can't access your account?

My advice is clean your browser cache.

 

thats the whole point... you cannot. DUH. :roll:

[r_55070 0]

help me my profile called ider_elite is not working hacker went to my profile it was third leuitenant

pls help

[tank.kakashe 0]

Thank you