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I was kicked out of 2 battles with no reason without myself having any problem. Everyone started spinning and when i tried to come back after i refreshed i kept on getting a blank screen for about 8 minutes. then i entered and saw that i was not in the battle anymore with the battle itself continuing. i contacted support, but they said that if it is tanki's fault, i will get my crystals back immediatelyt. I didnt get none even though i provided them with inf about the battles. i contacted the other support (sprt in the email) and they didnt reply. RETURN MY CRYSTALS, I LOST ABOUT 7000 of them. i can send the screenshots to you mods

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You can file a claim for return of crystals if:

 

1. Disconnect from battle happened due to “Tanki Online” fault

 

2. Crystals were not added to your garage even after server restart

 

3. you have a screenshot with all players in the battle.

 

4. battle fund was over 200 crystals

 

 

If you have all of the following you can file a claim with help@tankionline.com and your crystals will be returned to you.

Just be patient.

 

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