Closing Topics Prematurely Enfuriate Tanki Customers - Stop It!

[FederalBureauFBI 2,881]

PERSONAL MESSAGE, sure.

Not public discussions, i.e. forum or chat. That's what I mean, that's what the rules mean.

 

Of course, if someone asks me why I did something in PM/Skype, I'll just answer him.

But if he opens a topic about it...

Edited June 6, 2013 by FederalBureauFBI

[Lhamster 4,081]

If you are gonna criticize someone, then there is no need to do it publicly, this is what PMs are for. To use an analogy, you wouldn't like your exam results being read out and then analyzed in front of the whole school.

[Moraine 5,877]

PERSONAL MESSAGE, sure.

Not public discussions, i.e. forum or chat. That's what I mean, that's what the rules mean.

 

Chat is fine with me. The more people that see the explanation, the better. It's different with forum, it can attract all kinds of trolls and spammers, so forum topic is a no go for me too...

 

If you are gonna criticize someone, then there is no need to do it publicly, this is what PMs are for. To use an analogy, you wouldn't like your exam results being read out and then analyzed in front of the whole school.

 

Not criticize, asking for an explanation. It's different. No one came to me screaming and demanding an immediate explanation... and even if they did, it's was easy to just ignore them. And ignoring isn't a sign of weakness. As long as it's not a witch hunt, I'm ok with it.

And I'm a schooled musician (if that's a proper term), so my work was often analyzed and criticized in front of the whole school, I'm used to it :D

Edited June 6, 2013 by Moraine

[r_AdvocatusDiaboli0 861]

Don't quote me on this.

• A moderator's decision is absolute.
  
• A moderator must not justify his decisions.
  
• A moderator must not indulge in discussions conflicting with his decisions.
  
• All judgments on a complaint regarding a moderator will be passed by the Administrators, such judgments are final.
  

• A consultant is the representative of the developers and the people.
  
• A consultant does not have the right to pass judgement; doing so is the moderator's job.
  
• A consultant does not have any immunity to the rules under any circumstances.
  

Why on Earth are you people arguing, get back on topic!

 

Don't act as rulers, be the servants. For the people, by the people.

Edited June 6, 2013 by r_AdvocatusDiaboli0

[FederalBureauFBI 2,881]

Not criticize, asking for an explanation. It's different. No one came to me screaming and demanding an immediate explanation... and if they did, it's easy to just ignore them.

Yes, but again, if they come to you, it's ok. But if they do it 'outside', it just..doesn't look nice.

 

And I'm a schooled musician (if that's a p[roper term), so my work was often analyzed and criticized in front of the whole school, I'm used to it :D

Cool :P

[r_AdvocatusDiaboli0 861]

You're breaking the same laws you're trying to enforce. I swear if I get banned for trying to get this thread back on tracks. :angry:

[Lhamster 4,081]

I was just saying in general. Also, if you are going to criticize or ask for an explanation, be civil and polite. It should also be constructive, just saying 'I don't think you are a very good mod' is useless, give reasons, say how you think they could improve etc.

[KiwiZaphod 53]

It is very difficult for anyone to improve at what they do without getting feedback of some sort. Not all feedback is positive, and when you are dealing with the general public, not everyone will be skilled in how to make their feedback positive and constructive all of the time. That's not saying people should put up with insults or discussions that undermine their position or authority - but it is suggesting that being able to patiently listen/read badly expressed negative criticism and extract from it a opportunity for positive improvement is the key.

[r_Firingsniper0 1,215]

What things? If you mean Staff actions - then you can discuss them nowhere, only way to complain is to write to help@tankionline.com. As I explained, they will run a check of the Moderator, checking his logs and actions, and will decide what to do.

 

Repeating again, public discussions are forbidden.

 

 

^Consultants are included aswell.

No not about mods and consults, I mean about normal things like discussing about Tanki, we've nowhere to talk about even this game.

[r_Firingsniper0 1,215]

This doesn't make any sense. We are here for the players, they are not here for us. They have the right to judge us and criticize if needs be, as long as it's a polite talk, and all the arguments are there. That will make our job easier and much more respectful than it is right now. Players shouldn't fear us, but respect us and approve of what we do, this isn't suppose to be dictatorship. That way we will all help each other. I, for example, like to be told if someone thinks that I did something wrong and unjustified towards other player, and in the plain view! That way I can clear any misunderstanding and help the community, so that it can trust me and my judgement...

 

 

 

 

^ This!

I totally agree with him, we obviously 'fear' mods and consultants because they ban us quickly, they close 50 topics in one hour etc. Can you be more 'happy' and 'joyful' mods?

[Repair-Kit 80]

We are here for the players, they are not here for us. They have the right to judge us and criticize if needs be, as long as it's a polite talk, and all the arguments are there.

That's so heartening to read! Respect to you.

 

Tanki has a product it wishes to sell and I think it is a great product which is why I have spent lots of my spare cash on the game buying upgrades. That makes me not just a player, but a customer. I'm a field service engineer at work and I have many customers that I bend over backwards to please and keep happy - they spend more money that way. Denying them service (banning them) for whatever reason will end up with me losing them. Although it might irritate me, I'm not going to moan at them for not reading the user manual (rules) or for asking questions that have been asked by others 1000's of times (flooding), I'm going to treat each one as if it is the first time I've heard the question, finishing off with, "Anything else I can help you with". It's customer service - not rocket science. This is not to say that the customer is always right. As KiwiZaphod says, you can't have them swearing at you so some rules are needed, but as the service provider, you can be a punching bag at times so you grin and bear the brunt of it.

 

In work, we have something called Feedback Analysis. Mine is mostly positive because I take pride in what I do. If I get negative feedback, I want to know what I did wrong so that my next encounter with that customer will be a happier affair. Having disgruntled customers is no good for anybody. Let's say the customer leaves negative feedback that I don't happen to agree with, I don't tell them that I don't agree for whatever reason and close my ears to further comment (close the topic). We talk about it politely then decide I was right ;) (kidding).

 

Tanki's forum rules are not conducive to customer satisfaction and they're not doing staff any favours because they will inevitably be cast in a bad light simply for doing their job. Here's hoping there is a willingness to find a happy medium soon.

[I.Devastation 2,053]

 

Rant over. Enjoy your Sunday.

Lol^^

[I.Devastation 2,053]

I believe topic should be open for atleast 3 days before staff can close them :P

[GoldRock 6,165]

Wow, is this thread staff vs. players? Certain players may not have been very polite here, but certain staff members (who I will not criticise as it would be against the rules for them to learn from their mistakes, it seems) haven't been too polite, either. The players really, really appreciate the hard work put in by forum moderators and consultants and we thank them for that, but isn't it best if both groups work together to improve the forum, which means allowing criticism as long as it's constructive? Constructive criticism isn't meant to be embarrassing (so not like reading out and analysing your exam results in front of the whole school), but helpful! It should be seen as a good thing, it's in the best interests of the community to improve the forum.

 

(EDIT) I'd also like to thank the OP for making this topic, it has at least been thought-provoking and I'm sure all of us will be able to learn from it :)

Edited June 6, 2013 by GoldRock

[Bacia_Da_Boss 4]

I feel that much of the tanki discussion going on in Off-Topic should be in general, now that ideas are officially barred from the general subforum.

And may I ask what's the point in closing topics, even if a question has been answered? Why not leave it open like in other forums I've been on?

I understand if someone gravediggs it, but otherwise I don't see why Mods force themselves to close a topic as soon as an answer they judge to be sufficient appears.

[jonathanjoseph 71]

That's so heartening to read! Respect to you.

 

Tanki has a product it wishes to sell and I think it is a great product which is why I have spent lots of my spare cash on the game buying upgrades. That makes me not just a player, but a customer. I'm a field service engineer at work and I have many customers that I bend over backwards to please and keep happy - they spend more money that way. Denying them service (banning them) for whatever reason will end up with me losing them. Although it might irritate me, I'm not going to moan at them for not reading the user manual (rules) or for asking questions that have been asked by others 1000's of times (flooding), I'm going to treat each one as if it is the first time I've heard the question, finishing off with, "Anything else I can help you with". It's customer service - not rocket science. This is not to say that the customer is always right. As KiwiZaphod says, you can't have them swearing at you so some rules are needed, but as the service provider, you can be a punching bag at times so you grin and bear the brunt of it.

 

In work, we have something called Feedback Analysis. Mine is mostly positive because I take pride in what I do. If I get negative feedback, I want to know what I did wrong so that my next encounter with that customer will be a happier affair. Having disgruntled customers is no good for anybody. Let's say the customer leaves negative feedback that I don't happen to agree with, I don't tell them that I don't agree for whatever reason and close my ears to further comment (close the topic). We talk about it politely then decide I was right ;) (kidding).

 

Tanki's forum rules are not conducive to customer satisfaction and they're not doing staff any favours because they will inevitably be cast in a bad light simply for doing their job. Here's hoping there is a willingness to find a happy medium soon.

Wow! So true and you are a great guy!

I'd also like to thank the OP for making this topic, it has at least been thought-provoking and I'm sure all of us will be able to learn from it :)

Yep!

Wow, is this thread staff vs. players?

That, and Ostrica is on our side! Ostrica is now my favorite moderator's list. (I have 2 on the list)

It's immensely frustrating when you complain about your topic being locked and the mod simply replies to your PM, deletes it from their box, and stops you being able to reply which has happened to me before.

That happens WAY too many times to me! Edited June 6, 2013 by jonathanjoseph

[FederalBureauFBI 2,881]

Tanki's forum rules are not conducive to customer satisfaction

Unfortunately, there's really nothing we can do. The Staff follows the rules given. We can't change them, we can't break them.

The Rules are created by the Devs, only they can edit them if they decide to. Try with help@tankionline.com, tell them to change the rules the way you think they should be, and let's see if they'll do it.

 

but isn't it best if both groups work together to improve the forum, which means allowing criticism as long as it's constructive?

Constructive criticism is absolutely welcome, this is what kind of criticism isn't allowed.

 

Repeating again, noone here talks about criticism. I was talking about discussing Moderators' activities, and not as a whole group, but discussing individual person's actions. On the first place, it simply doesn't look nice. Then, it's forbidden by the Rules.

I understand, to give suggestions to the Moderators, talk with them, even criticize them (as a whole).

But talking why Barba closed a topic and when did he close it - such things are to be discussed only with the Tech Support - help@tankionline.com. This is what I mean, this is what point 2.18 of the Rules means.

 

I hope you all get it now :rolleyes:

!That, and Ostrica is on our side!

 

Lol. Actually if you read more carefully, you'll see that even she doesn't accept her work being discussed publicly on the forum.

As for the criticism, we all accept it, you're free to start now :P but don't expect any answers from me now because I'm going to bed.

Edited June 6, 2013 by FederalBureauFBI

[GoldRock 6,165]

Constructive criticism is absolutely welcome, this is what kind of criticism isn't allowed.

 

Repeating again, noone here talks about criticism. I was talking about discussing Moderators' activities, and not as a whole group, but discussing individual person's actions. On the first place, it simply doesn't look nice. Then, it's forbidden by the Rules.

I understand, to give suggestions to the Moderators, talk with them, even criticize them (as a whole).

But talking why Barba closed a topic and when did he close it - such things are to be discussed only with the Tech Support - help@tankionline.com. This is what I mean, this is what point 2.18 of the Rules means.

I hope you all get it now :rolleyes:

 

Yep, I understand that rule.

 

Thanks for clearing that up, this topic got a little... confused. Though I still don't agree with the criticising individuals bit, but let's agree to disagree on that one ^_^

[Moraine 5,877]

Lol. Actually if you read more carefully, you'll see that even she doesn't accept her work being discussed publicly on the forum.

 

It seems you misunderstood. I said "if somebody is asking for an explanation, and as long as it's not a witch hunt, I'm ok with it". I don't mind being asked or discussed publicly. I just said that IMO, the forum is not a good place for such activities since similar topics would probably attract trolls and spammers, and that it would be a better practice to simply ask a moderator with a private message, or to complain to the chat/forum/consultant administrators. But it's not up to me to decide that.

[Meliora 1,652]

Ostrica is now my favorite moderator's list. (I have 2 on the list)

Haha lol... Not best to choose favourites, though I can't say I don't have them :D...

[GeneralVeers 697]

If you are gonna criticize someone, then there is no need to do it publicly, this is what PMs are for.

 

Huh. I agree 100%

[Zero-nl 36]

We're not complaining about consultants I think, we give a negative feedback. It's an interesting topic IMO, but also confusing. Wasn't it just about the fact mod's or other tanki staff close topic too fast in our eyes? I'm confused now..

[spartan344 0]

lmao @ they way everoine one blames BarbraFenner

[High 773]

+1

[FederalBureauFBI 2,881]

I just said that IMO, the forum is not a good place for such activities since similar topics would probably attract trolls and spammers

Exactly. And probably some 'bad language guys' aswell :D

That's why we have the rule.

As for the PM to the admins - on the Russian side, it's said that you can send complaints to the respective Admins, which you mentioned. Here that doesn't work yet, probably because we don't have as many Admins as they have.

So still, help@tankionline.com is the only way for us to complain against Moderator's actions. Of course someone can complain to you via PM, but you won't report yourself :lol: If they want to get you punished for something, they need to email the help desk.