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today i just ranked up to Commander (i was playing for a VERY long time!), and i logged off to eat dinner and  when i logged back on im back to First seargent!

This is a picture i tried to catch a mult on, only to fail.

 

jk6j.png

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This is so frustrating, i sent an email, and all they are saying is "please send us a full screenshot with your nickname showing," they asked this 3 times and all three times i gave them a full screenshot with my nickname showing!

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I had the same problem! One day when I was only a sergeant and I ranked up to a staff sergeant and I came back the next day I was a sergeant so I just worked harder and became master sergeant (the week after).

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I don't consider that screenshot "proof" - someone with a little photoshopping skill could easily replace one name with another. Also, it seems unlikely that a problem like that would drop your rank randomly about 15 ranks.

whats photoshopping?

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The top left side icon in the image you posted, that Commander rank icon, is clearly copy/pasted over your real rank icon, First Sergeant icon. Posting false proofs and making complaints using them is forbidden and is punished with a month ban.

If discovered and proven the attempt of forgery or falsification of material the "complainant" takes full responsibility and will be punished by a month ban. For the recurrence of a similar offence, he will be punished forever.

 

Problem addressed.

 

Closed.

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