Only staff enter please.

[FakhreddineTanker 0]

Hi, I have a lost account "amine05" (WO5). I lost it one time and contacted the support and It has been recovred sucessfully. Because I forgot the e-mail I registred with, the support told me to create another e-mail so I did and the e-mail became the new e-mail of the account. But I lost the account again in 27/07/2013 I think, I entred the e-mail to recover the pass, but...! "The e-mail was not registered. Probably you registred different one."(don't tell me enter it more correctly because I entred it 1000 times!)  I contacted the support he didn't answer me since 29/07 but a moderator told me that it take from 1 day - 30 days to answer...

 

How did that happened? I know you will close this topic, but at least answer me in PM :( I hope I recover my account as soon as possible because I want to participate in Mister TankiOnline...

[robbie56ja 31]

What to do if your account has been stolen

[FakhreddineTanker 0]

What to do if your account has been stolen

Thank you, I know that and I sent the answers and since 29/07 support did not answer .. Thank you anyway.

[FederalBureauFBI 2,881]

If you sent the email, then making a topic about it is pointless, since noone can help you here. The only way to get your account back is in the link mentioned above. Good luck.

[FakhreddineTanker 0]

If you sent the email, then making a topic about it is pointless, since noone can help you here. The only way to get your account back is in the link mentioned above. Good luck.

I sent a message to sprt@tankionline.com on 31/07 but no answers.. What's the problem? Please help

[FederalBureauFBI 2,881]

The problem is you can't read carefully. The email is help@tankionline.com.

[FakhreddineTanker 0]

The problem is you can't read carefully. The email is help@tankionline.com.

I know bro :) But sprt is as I know to report problems with support. I sent the message to help man :)

[FederalBureauFBI 2,881]

Write again to help@ (again, filling the steps from the topic) and then wait, when they answer to the ones before you (you'll get an auto-email, telling you how many tickets (people) they have to answer before they reach your letter), they'll answer yours.

Edited August 11, 2013 by FederalBureauFBI

[FakhreddineTanker 0]

Write again to help@ (again, filling the steps from the topic) and then wait, when they answer to the ones before you (you'll get an auto-email, telling you how many tickets (people) they have to answer before they reach your letter), they'll answer yours.

Sorry am not english, so I write another e-mail? They said that writing another e-mail can be bad to you (the duration of the answers)

[FederalBureauFBI 2,881]

Writing to them again will put you at the end of the list of people that wrote to them, that's the bad thing. However, if you don't get an answer within a week, you should send another letter. You said you're waiting since 29. July, so send another email.

[FakhreddineTanker 0]

Writing to them again will put you at the end of the list of people that wrote to them, that's the bad thing. However, if you don't get an answer within a week, you should send another letter. You said you're waiting since 29. July, so send another email.

Okay thank you, and sorry. :)

[FederalBureauFBI 2,881]

No need of sorry, nothing happened. Good luck.

[Chronux 12]

The problem is you can't read carefully. The email is help@tankionline.com.

Allways, when I get a ticket to get answer from Admins, I get sptr@tankionline.com e-mail adress to send to as well as help@tankionline.com

 

So why is this e-mail adress there? It seems to be just a spam or something! If you know, Federal about this, then tell me more about it?

[FederalBureauFBI 2,881]

sprt@tankionline.com is to 'complain if you are dissatisfied with the Tech support (help@tankionline.com)', not to send your problem there.

[amine05 51]

sprt@tankionline.com is to 'complain if you are dissatisfied with the Tech support (help@tankionline.com)', not to send your problem there.

Yeah I know I told them that the support did not answer me for a long time...

 

Thank you I recovered my account today, ^__^

[canadarules 1,938]

Congrats and see you in the battlefield

[Lhamster 4,081]

Problem solved, closed.