Jump to content
EN
Play

Forum

payment problem through Paypal !


 Share

Recommended Posts

Greetings !

 

40 seconds ago i bought package 1  ..  through paypal but i didn't get my bouns crystals !!!

 

package 1 = 5000 + 1000 + DCC = 12000 .. Cost 2.39 USD

 

I only got for purchase that package >> 3943 + DCC = 7886

 

unfortunately i couldn't capture the first picture receipt BUT i did another purchase and the same thing happens again !!!

 

rY5m7.png

 

 

as you can see i bought 20 crystals which will be 40 with the DCC !!

NSNbE.png

 

JyvOo.jpgtaymK.jpgpHYnh.jpgL0LH3.jpg

Edited by r_700670060
  • Like 1

Share this post


Link to post
Share on other sites

The minimum bonus is $3.

No it's not 3 hours ago the minimum was 2.39 USD

 

and now it rise up  1 CENT to 2.40 USD

 

EWKkx.jpg

Edited by r_700670060

Share this post


Link to post
Share on other sites

There is nothing we can do, just wait for help to reply. The amount changes due to exchange rates between rubles and dollars changing too. What country are you from?

Edited by Lhamster

Share this post


Link to post
Share on other sites

FBI said on a topic http://en.tankiforum.com/index.php?showtopic=179536 "Tech support are already aware of the problem,"

 

Has the problem been fixed? Has anyone bought a crystal package today after OP and got the bonus crystals ok?

 

I will buy crystals when the problem has been fixed.

Edited by 65740192

Share this post


Link to post
Share on other sites

FYI - the problem has not been fixed. I have just had the same issue and it is nothing to do with exchange rates etc... I wanted to buy a paint in the sale so I purchased 30000 crystals with the added 15000 bonus. With a Double crystal card I should have got 90000 total. I paid for 90000 but when the crystals had been added and I closed the payment window, the confirmation box said ' Congrats you have just purchased 24000 + 6000 bonus. So that didnt leave me enough for my paint. So i had to top it up a bit more and the same happend again. 3 transactions in the end to have enough to buy my paint. Denfinately not pleased! I just don't have much confidence in the knowledge that most of Tanki helpline staff use google translate on our emails as they are not big on understanding everyday english.

Share this post


Link to post
Share on other sites

^1. - The following activities are not permitted and will lead to (at Administration discretion) a permanent ban, penalty or account suspension:

1.2. - falsely claiming to be a member of the game's support staff  (administrators, moderators, consultants).

Share this post


Link to post
Share on other sites

This topic is now closed to further replies.
 Share

×
×
  • Create New...