payment problem through Paypal !

[r_700670060 4]

Greetings !

 

40 seconds ago i bought package 1  ..  through paypal but i didn't get my bouns crystals !!!

 

package 1 = 5000 + 1000 + DCC = 12000 .. Cost 2.39 USD

 

I only got for purchase that package >> 3943 + DCC = 7886

 

unfortunately i couldn't capture the first picture receipt BUT i did another purchase and the same thing happens again !!!

 

 

 

as you can see i bought 20 crystals which will be 40 with the DCC !!

 

Edited August 16, 2013 by r_700670060

[r_yoshi10 124]

Did you send an email to helpline about this. 

[r_700670060 4]

Did you send an email to helpline about this. 

I already did but no response so far

[r_yoshi10 124]

I already did but no response so far

They do not reply straight away. They will respond soon as they get around to it. 

[micah.7586 1]

The minimum bonus is $3.

[r_700670060 4]

The minimum bonus is $3.

No it's not 3 hours ago the minimum was 2.39 USD

 

and now it rise up  1 CENT to 2.40 USD

 

Edited August 16, 2013 by r_700670060

[Lhamster 4,081]

There is nothing we can do, just wait for help to reply. The amount changes due to exchange rates between rubles and dollars changing too. What country are you from?

Edited August 16, 2013 by Lhamster

[65740192 27]

FBI said on a topic http://en.tankiforum.com/index.php?showtopic=179536 "Tech support are already aware of the problem,"

 

Has the problem been fixed? Has anyone bought a crystal package today after OP and got the bonus crystals ok?

 

I will buy crystals when the problem has been fixed.

Edited August 16, 2013 by 65740192

[daitchman 8]

FYI - the problem has not been fixed. I have just had the same issue and it is nothing to do with exchange rates etc... I wanted to buy a paint in the sale so I purchased 30000 crystals with the added 15000 bonus. With a Double crystal card I should have got 90000 total. I paid for 90000 but when the crystals had been added and I closed the payment window, the confirmation box said ' Congrats you have just purchased 24000 + 6000 bonus. So that didnt leave me enough for my paint. So i had to top it up a bit more and the same happend again. 3 transactions in the end to have enough to buy my paint. Denfinately not pleased! I just don't have much confidence in the knowledge that most of Tanki helpline staff use google translate on our emails as they are not big on understanding everyday english.

[FederalBureauFBI 2,881]

Still tech support are the only people that can help you. Trust me, if I could do something, I would. But the thing is I can just control the forum, I can't do anything about payments and buying.

[65740192 27]

^  Thanks FBI.

Edited August 17, 2013 by 65740192

[65740192 27]

^1. - The following activities are not permitted and will lead to (at Administration discretion) a permanent ban, penalty or account suspension:

1.2. - falsely claiming to be a member of the game's support staff  (administrators, moderators, consultants).

[r_700670060 4]

Player 70067006 has been banned for a day. Reason: Offensive Behavior p.2.1, 2.2, 2.4. Rules

Edited August 19, 2013 by FederalBureauFBI

[FederalBureauFBI 2,881]

He's right, acting like a Mod is forbidden and punishable.

 

Anyway, you said thread closed, that means your problem is solved - so, thread closed (this time for real).