Feedback on staff

[semyonkirov 29,038]

This topic is made for players to provide feedback on staff (moderators, consultants, reporters, cybersport commentators).

The purpose of it is to get all the ideas and suggestions on how staff can improve their work in one place. Any discussion of moderation in other threads and sections will result in bans as usual.
Any discussion of bans in this topic is forbidden (for that, use forum PM) so as referring to specific members of staff. Messages that are polite and constructive are welcome.

This is in a demo mode right now, we'd like to see how it goes, whether the community is ready for that and whether it can actually help to improve the quality of staff's work.

[Sachin.raikar 170]

We just need the recently added product kits removed, the buyers totally ruling our battle..

Or atleast keep some better discounts like 50% so that even we, the non buyers can buy.

And The micro upgrades will ruin it more.

Thats all i dont like in the game, else the things are truly epic, the game is really great.

Thank you.

Edited October 18, 2013 by Sachin.raikar

[SuperNick95 5,312]

This is for staff feedback, not for general feedback.

[Sachin.raikar 170]

This is for staff feedback, not for general feedback.

 

The purpose of it is to get all the ideas ans suggestions in one place.

Well ^, if i am still wrong, then sorry.

Edited October 18, 2013 by Sachin.raikar

[justoriginal 715]

What about getting forum and chat moderators for every popular language using in tanki? It's big problem for players when they are insulted on for example armenian and they can't report it.

[semyonkirov 29,038]

Well ^, if i am still wrong, then sorry.

Added some extra clarification to prevent misunderstanding.

[Sachin.raikar 170]

Banning forever can be prevented, speacially in violators section?

This is truly a nightmare for tanki lover.

We sometimes mistakenly post in violators section.

Edited October 18, 2013 by Sachin.raikar

[VANSHAJ 95]

What about getting forum and chat moderators for every popular language using in tanki? It's big problem for players when they are insulted on for example armenian and they can't report it.

+1

[SuperNick95 5,312]

What about getting forum and chat moderators for every popular language using in tanki? It's big problem for players when they are insulted on for example armenian and they can't report it.

Well, on the forum we already cover italian, spanish, french, arabic, portoguese. On the chat there are some additions like polish, serbian and greek (Don't forget that interactions between the team makes all those are covered in both chat and forum). In my own opinion, it would be better to have at least a few moderators always online to provide service 24/7 (thanks to timezones of countries where moderators live), rather than covering more languages. However, if more foreign people want to apply to help improving the languages network, they are welcome.

[justoriginal 715]

Well, on the forum we already cover italian, spanish, french, arabic, portoguese. On the chat there are some additions like polish, serbian and greek (Don't forget that interactions between the team makes all those are covered in both chat and forum). In my own opinion, it would be better to have at least a few moderators always online to provide service 24/7 (thanks to timezones of countries where moderators live), rather than covering more languages. However, if more foreign people want to apply to help improving the languages network, they are welcome.

Yes but lot of players has not thought about it what about. When you needed consultants you made topic for it.. Why to not create for example: seeking polish moderators!

P.s i tried to apply and everything was going good... but they saw my old karm... :D

And about popular languages don't forget about statistic:

Edited October 18, 2013 by justoriginal

[StarGazer001 11]

Semyon; thanks for doing what you said you might through our PM conversation, and performing what is clearly a contructive and progressive action by creating this topic. I will post a detailed analysis myself here tomorrow, and I hope it will be courteous and helpful.

 

On the other hand, guys: use this thread properly. This is our chance to show Semyon how mature we really are, and to show him that letting us discuss the staff was not a bad decision to make.

 

I implore to anyone reading this who has an inclination to post here in an insulting way, though I sympathise with and share your complaints; let us show Semyon that even the so-called 'trolls' can and will post constructively here, now that we have been given the chance to be heard.

 

I applaud the community and the staff for working together to get to this stage - let's continue working together to make this forum a better place for all.

 

~ @GoldRock

Edited October 18, 2013 by StarGazer001

[Repair-Kit 80]

Hi, thanks for creating this topic.

 

One thing that really gets me irritated is that overused word, "Pointless", just before a topic is closed. There are few things worse for customer relations than to terminate someones question, suggestion, idea etc, with it.  One, the op can't reply and Two, it can make them feel inadequate in the sense they're been ridiculed in public. Wouldn't it be be better to say something like...

 

"Thanks for your post. [insert reason for closing topic]. PM me and I'll be happy to reopen this topic if you think your question/suggestion/idea etc, has been misunderstood or has not been adequately explored or answered."

 

It doesn't have to be that elaborate but anything is better than "pointless".

 

Also, could you crack down on forum members who use it too? Any newcomer to tanki or to forums in general may be put off returning and contributing further when confronted with the P word. I'm not saying ban them, just let them know their contribution is not welcome.  Encouragement is needed, wouldn't you say?

 

Best,

 

 

 

 

[65740192 27]

Staff can improve their work if:-

 

Staff do not close topics for at least 3 days when a recent post or the last post has asked for;

further information / a reply / response, (that adds to the discussion and topic), from the OP or a previous poster.

 

 

The closed / locked topic problem has improved recently, but further improvement would be welcome.

 

In addition, posts, normally of very few words, that do not add any useful input to a topic should have the, “Contain no useful information;” rule and sanctions applied by the staff. These rubbish posts generate huge amounts of “follow this topic” rubbish emails.

 

The staff is appreciated and I do hope this topic remains open. :) 

[r_DidYouKnowThat0 1,662]

Well. . .the Consultants are pretty good. awesome.

Edited October 19, 2013 by r_DidYouKnowThat0

[r_Macing0 0]

The Administrator's aren't very active.Semyon,Is the only one I see online.I think we should have some subs if a administrator is absent.

Also,Instead of locking a topic they should delete it unless its supposed to be locked and its written by staff.Because if you don't delete it it will never go away meaning it will just cause flood.Thats my honest opinion and what should change.

 

Also,the Consultants should be a bit more friendly. :P

Edited October 19, 2013 by r_Macing0

[UNDESIRABLE 147]

My favorite staff member is husto :blush:

[HeroPlayer 797]

Yeah, our husto. :)

[UNDESIRABLE 147]

He let me have a goldbox once :blush:

[TheLonelyEpic 212]

Stop being rude consultant, if you catch my drift.

Edited October 19, 2013 by TheLonelyEpic

[SpreadLoveNotHate 374]

Well, on the forum we already cover italian, spanish, french, arabic, portoguese. On the chat there are some additions like polish, serbian and greek (Don't forget that interactions between the team makes all those are covered in both chat and forum). In my own opinion, it would be better to have at least a few moderators always online to provide service 24/7 (thanks to timezones of countries where moderators live), rather than covering more languages. However, if more foreign people want to apply to help improving the languages network, they are welcome.

I cover Chinese as well, if any have questions for me. 

[TheLonelyEpic 212]

I cover Chinese as well, if any have questions for me. 

LOL, which language is that? :P

[doughnut2100 763]

Staff does a good job. Id say some do get a bit strict. But nothing major, they for sure do their job though. :)

[blasterbros 7]

moderators must state the reason and then close the topic. 

[duck100101 965]

Banning forever can be prevented, speacially in violators section?

This is truly a nightmare for tanki lover.

We sometimes mistakenly post in violators section.

Yes, but the Mods do a good job here.

[VANSHAJ 95]

Well, on the forum we already cover italian, spanish, french, arabic, portoguese. On the chat there are some additions like polish, serbian and greek (Don't forget that interactions between the team makes all those are covered in both chat and forum). In my own opinion, it would be better to have at least a few moderators always online to provide service 24/7 (thanks to timezones of countries where moderators live), rather than covering more languages. However, if more foreign people want to apply to help improving the languages network, they are welcome.

you forgot Hindi! there is a large community of hindi players as well. i daily see many hindi speaking people in the game, and also they say bad words in hindi a lot! any mod or the game cannot detect this language and thus they are free to say anything to anyone.

Edited October 19, 2013 by VANSHAJ