Feedback on staff

[husto 474]

Thanks for the feedback, good or bad.

In my opinion staff is a big family that can improve. We are here to help the community, give a good example and discuss problems, ideas (of course, for each subject there is a different section) and maintain the order.

I have read all the 7 pages of discussion and I am really happy that some players are giving their opinion. Remember, we are not robots and we have limits. We really appreciate if you ask us for help!

Thanks again,

Husto

[r_Afghani0 47]

I think players with a "bad history" should not be allowed to become staff.

[Remaine 4,687]

I think players with a "bad history" should not be allowed to become staff.

If you stay clean for like 6 months, you can become eligible again - it'll still be up to the discretion of the job's admin.

[joostcool 5,942]

So, besides my idea if keeping a topic closed which is pointless, I have a second idea. And I think this would be addressed to semyon since he is responsible for all the staff. It is just minor, but I used to keep up with the staff list, but it changes so fast, and it's the player who has to find the edit. Can't there be told who (and why someone) left or joined the staff team. I think it's good to know who is staff and who isn't before we get misunderstandings.

 

(I have plenty of other ideas regarding CS, but I guess I will pass this through via Skype)

[DirtFighter 199]

Thanks for the feedback, good or bad.

In my opinion staff is a big family that can improve. We are here to help the community, give a good example and discuss problems, ideas (of course, for each subject there is a different section) and maintain the order.

I have read all the 7 pages of discussion and I am really happy that some players are giving their opinion. Remember, we are not robots and we have limits. We really appreciate if you ask us for help!

Thanks again,

Husto

Thank you for the thoughtful reply. It seems some of the staff is not taking this opportunity to discuss problems and now the debate rages over up/down votes. By all means every one should vote on comments but lets DISCUSS the problems. I know this is "feedback on staff" but I (we the players) want feedback on our feedback in a thoughtful and respectful manner. If we all take the time to express our selves politely then I think it will help bridge a gap that exist between players and staff. 

[JonathanBernatowicz 119]

Best Administrators: It really is a tie. Can't decide between yele or EddyBeGood

Best Chat Moderator: It's not even close. This goes to PC-JACK

Best Forum Moderator: This is disputed, but would go to Supernick95

Best Consultant: loktinho

Best DJ: micah

Best Reporter: Lhamster

All my opinion

---

~Saved By Grace~

[SuperNick95 5,312]

Good evening. After many hours of staying silent I finally am able to express myself on all what was said here. Open the spoiler.

 

 

 

Well. . .the Consultants are pretty good. awesome.

Thanks for your feedback.

 

 

Staff does a good job. Id say some do get a bit strict. But nothing major, they for sure do their job though. :)

Thanks for your feedback.

 

 

moderators must state the reason and then close the topic. 

Thanks for your feedback. I think I already do that, but I'll make sure to do it every time in the future.

 

 

you forgot Hindi! there is a large community of hindi players as well. i daily see many hindi speaking people in the game, and also they say bad words in hindi a lot! any mod or the game cannot detect this language and thus they are free to say anything to anyone.

We've got 2 hindi moderators too.

 

 

You got a point. Closing troll topics is ineffective, since the troll is there and the flood is made. Just delete the topic, it is not worth standing in any section.

Thanks for your feedback. I think I already do that, but I'll make sure to do it every time in the future.

 

 

Na, I believe we have generally friendly Consultants on this forum - barring one of them.

Thanks for your feedback. PM me if I am that one.

 

 

-The CONSULTANTS seem to do very little as well. I know from my former experience of being a staff member that the consultants did do a bit behind the scenes, but for the amount they get paid, they do nothing. Also, they don't really seem to be willing to answer questions. Often,when a new player joins the forum their topic is closed with the "use the search feature" button and some of the answers which have been given have recently often been inadequate and almost all the time just plain lazy, with a sentence or two being given to a question asked in earnest, which very rarely actually answers the question. On top of that, how many of the consultants actually answer questions on the forum (which is their primary job, no?)?

 

-The FORUM MODERATORS are currently, frankly, terrible. (In my opinion). Asides from the pictures we've seen of the way in which they discuss about players on their own skype chat in a way which is disappointing considering they're staff, and the way in which some people have managed to be elected into the position despite having never been active on the forum they got their role or even after having accounts blocked in the past and a long ban history, their actions recently have been poor as well in my opinion. Too often forum threads are closed seemingly for no reason. Threads which are remotely categorized in the scope of a generic thread are closed and linked to that generic thread, which very few forum users actually check. The forum mods never warn users, can't ban (So what're they supposed to do when people are being rude, report it to a chat mod who can't edit the forum?), and rarely seem to take place in forum discussion (not that there is any forum discussion anymore). Most seriously, they seem to do nothing and show no desire to improve the forum (don't create threads to create discussion, don't make jokes, don't have fun on the forum). Also, whenever I've tried to talk to them they seem to have been rude or just ignore you.

 

My opinion. That's what the thread's for, isn't it?

Let me remind you consultants do not close topics, and consultants have 28 servers to watch too, forum is only a minimal part of the job.

 

As for all the problems you reported - I don't see my working style reflected in what you said, so if you have any specific example about me send me a PM and I'll take your complaints into account.

I refuse to answer to the rest (consultants pays and skype chats).

 

 

I agree,Though but all staff need to tell people things such as closing a topic friendlyer.I think we should get all new staff.

That's just sad....

 

 

I know staff up or down voting is no big deal. I meant in this particular thread it seems to me a legitimate response would be preferred to a down vote with out any explanation. Me personally, If I wrote what Selena and skitee wrote I would want to hear what the staff had to say about it rather than a down vote and nothing else. They (Selena and skitee) took the time to post their thoughts and seems to me the right thing to do is respond in writing. This will open dialog and maybe just maybe people can come to terms. We all don't have to agree...but we can all come to an agreement and that takes dialog. The way I see it the ball is in the staff's court ...lets hear what they have to say...or just down vote and accomplish nothing.  

 

As far as multiple accounts go I don't use them. I think it is a way to step out of line and not be held accountable. I don't hold any thing against any one who uses many accounts, it is their right but then you have the kind of abuses you are describing among other things. IMO using only one account forces you to (if you care about your reputation) think about the things you say around here. I do own another account but it is the one my son plays on and I wont let him in the forum till he is older. 

http://tnkscr.net/EUUPxJ.jpg

 

 

I'm sorry I have to restrict myself-- my main acc was banned for speaking my mind...

Not definitely the true reason and you know it. Please recede your words.

 

 

I agree completely. The points made here should really all be responded to, that's what Consultants are for...

Again, agreed. I just think that the fact that staff are using their alts to vote up their own posts and downvote others is really disrespecting the whole point of this topic, and setting a bad example.

To the staff: Please don't use your alts to upvote/downvote here, for the sake of respect and professionalism. Consultants, please respond to each of the points we are making - we know you're reading through them, but we'd love to hear your responses to what we've said, so we can discuss our points with you further. That is what you are being paid for, no; for answering our questions and explaining why some of what we've suggested may/may not work? Thanks :)

No staff used secondary accounts to vote up or down today, all has been very clear and our true names were always there. And please refrain from mentioning staff pays.

 

 

Also, just wondering, why can Loktinho not be voted up/down but yele can?

Loktinho becomes to a moderation group, yele to administration. Votes on moderators are disabled.

 

 

Well, some suggestions were given, however they were downvoted by many moderators seemingly without reason. It seems like those moderators don't care enough to explain why they're opinion stands. I personally haven't seen a single post from a moderators in this topic that was satisfactory.

I refuse to reply to that.

 

 

Well, we were giving opinions, but it seems as if the moderators don't like that.

Either.

 

 

When I argue with someone and they don't reply but dislike my post, it usually means they have no argument. Flae (a mere example) does that to me all the time when I knockout his arguments.

Moderators, if you do have a rebuttal, speak up. This is the thread where you're allowed to speak about these things.

http://tnkscr.net/EUUPxJ.jpg

 

 

I never said the staff HAVE to respond to us. I do feel however that they should respond to us because it's better if us members heard their side of the whole situation. While they're not obligated to respond, I think they should and this is the thread for it.

 

Disliking the post shows that you disagree with what we're saying, whatever, sure, but giving an elaboration never hurt no one.

In this situation, there's definitely a reason for why you disagreed with what we're saying in such a situation because said situation doesn't have a "closed" answer or can be finished off with a "yes or no".

 

"What do you think of the staff?"

 

"Yes."

 

You should know that's nonsensical. This situation a little bit more complex than that. I'm not gonna get into the staff disliking posts on their alts because frankly, I don't care, but I would prefer if they elaborated on why they disliked the posts in the first place.

I am here to respond to all of your words now, one by one. Send a PM for any clarification you need. 

 

 

What I was saying is prooved by this. http://prntscr.com/1yjooh

What is the point of having that topic? People can read that mister whoever has got banned for a certain reason?

I personally would hide a topic like that, and I think other moderators would too. But he is still a candidate and of course some of his actions lack professionalism, that's what training is for.

 

 

I still think the votes on moderators should still be allowed.

We actually voted on the vote thing and the majority of us decided that players should now be able to vote us. However, there were some... problems. I think you should contact @Yele for more information.

 

 

1. How come topics concerning staff suddenly vanish.

2. Why do u then let countless topics that are locked flood the forum, while suddenly deleting topics that the staff ''dont like'' ?

It means they were against the rules

Any action like that, to be reported to administrators. Administrators can recover topic or messages deleted by the moderators.

 

 

I think feedback on staff does include them unnecessarily downvoting posts.

This downvoting was not unnecessary. http://tnkscr.net/EUUPxJ.jpg

 

 

Your reply to this comment is exactly the way this thread should work.  e7sas5 gave his opinion and jokjinari responded appropriately taking the time to explain his point of view. For all involved in this thread this is a great example of how WE should be acting. A critical but polite post and a polite post back. Good job 

My answers are here now.

 

 

If you stay clean for like 6 months, you can become eligible again - it'll still be up to the discretion of the job's admin.

Procedures of appointment of staff members are really far from being like that.

 

 

 

[FederalBureauFBI 2,881]

Good evening guys/girls,

 

Thank you for the feedback, I appreciate your kind words, aswell as your criticism. So, let me start:

Staff is here to make the forum/chat a better place. We're trying our best every day. However, of course there are unhappy people, some don't like how a consultant answered a question, others didn't like why someone closed a topic, someone else didn't like the fact someone got a ban.

Whenever you spot something like that, whenever you see a staff member doing something wrong (in your opinion), you're free to write to the respective admin. Or if you don't trust the admin - to Semyon. If you think a chat/forum/consultant/reporter admin did something wrong - again, write to Semyon.

 

I read all of your posts and I saw some good things. So:

 

As a consultant administrator I'll try my best to keep the consultants friendly, informed and willing to answer your questions.

As a forum moderator I'll do my best to not close topics if they have potential and can stay opened so players can have a discussion.

 

I know many of you dislike the way topics get closed, deleted and so on. Topics get deleted only when there's really no reason to exist, like some troll that created 10 flood topics - of course they'll get removed. As for the closing, mods close topics that:

• ask a single question (this shouldn't be done by the way, place for questions is the topic in FAQ), which was answered
• are similar to already existing ones - it's bad to have many topics talking about the same thing, as Yele stated few pages back, it just makes forum harder for both newcomers and old members. In such cases when we close we always give a link to the main topic
• turned into a thread full of rule infractions, insults, etc.
• contain no useful information, like a 'hi' or other random stuff

If a topic was closed and you think it should've stayed opened - PM the mod who locked it, or write to the admin. Now some answers

 

 

 

-The CONSULTANTS seem to do very little as well. I know from my former experience of being a staff member

You have 0 experience as a consultant, you know almost nothing about them.

What you see in forum is just a small part of what they actually do. Besides answering questions on forum, they also answer questions in PM and help in the creation of new FAQs. Consultants are also assigned to specific servers where they help players. They also report chat and forum violations, topics needing closing, battles containing power-leveling, also most of them help in running Tanki's Facebook page.

 

So really, you know almost nothing about their work

 

but for the amount they get paid, they do nothing.

The ones that know Consultants' pay are they, me and Semyon. Or you can see through walls or something?

 

Also, they don't really seem to be willing to answer questions.

I'll check that, thank you for the useful information.

 

Often,when a new player joins the forum their topic is closed with the "use the search feature" button

I see, but how is this related to consultants?

 

and some of the answers which have been given have recently often been inadequate and almost all the time just plain lazy, with a sentence or two being given to a question asked in earnest, which very rarely actually answers the question.

Will work on that too, thank you.

 

 

On top of that, how many of the consultants actually answer questions on the forum (which is their primary job, no?)?

No.

 

Too often forum threads are closed seemingly for no reason. Threads which are remotely categorized in the scope of a generic thread are closed and linked to that generic thread, which very few forum users actually check. The forum mods never warn users, can't ban (So what're they supposed to do when people are being rude, report it to a chat mod who can't edit the forum?), and rarely seem to take place in forum discussion (not that there is any forum discussion anymore). Most seriously, they seem to do nothing and show no desire to improve the forum (don't create threads to create discussion, don't make jokes, don't have fun on the forum). Also, whenever I've tried to talk to them they seem to have been rude or just ignore you.

If it's really that bad, may I know why you haven't reported all of this yet?

 

 

 

If you have more suggestions on how we can improve, please share them.

Edited October 20, 2013 by FederalBureauFBI

[Remaine 4,687]

I'd like to thank Nick and FBI for responding to the criticism in some way or another - even though most responses are brief, it's very much appreciated. Just waiting for some other staff.

[Lankbouv 6,347]

FBI, good, thanks for responding.  Skitee never said he knew the exact amount of pay but judging by the fact that consultant have full m3 garage in most cases......

 

On one particular thing:  The use of the comment "Use the search feature" is irrelevant, often i cannot find what i am looking for even if I type the exact name of the topic in.

[already.dead 360]

How come u guys were NOT allowed to comment? Pfft. IMO the consultants are the best staff/most friendly, like husto, SN95,

[FederalBureauFBI 2,881]

FBI, good, thanks for responding.  Skitee never said he knew the exact amount of pay but judging by the fact that consultant have full m3 garage in most cases......

Welcome

'for the amount they get paid', to me sounds like he knows that exact amount...

 

On one particular thing:  The use of the comment "Use the search feature" is irrelevant, often i cannot find what i am looking for even if I type the exact name of the topic in.

Try by pressing the chain button, then on the new page select Search only in titles. Then type what you want and search, you should get only topics containing your word in the title.

[aojsd 144]

To FBI and Nick, I thank you for replying and taking into consideration the suggestions, and I hope you guys can help improve the forum after reading this topic. :)

[FederalBureauFBI 2,881]

I hope so too. I ask you, if you think I closed something that shouldn't have been closed - message me with your reasons and we'll open it if needed ^_^

[Moraine 5,877]

I do question how quickly a moderator comes to the rescue in a game, especially regarding a hacker in a game.

Two occasions last week:

it took a long while till a Moderator dealt with a hacker in a game, but it was surprising to see that culprit received a one month ban, as seen on Chat. Why only one month, hackers are seriously bad. 

The second occasion was when the Moderator never came to the rescue at all. For that, the Hacker was laughing and teasing us in the game.

we all know how to vote, but there should be consistency from the Moderators.

 

Unfortunately,  chat moderators cannot come to the rescue every time. But you can always make plenty of screenshots and/or video by yourself, and report the culprit to the mods later. He won't laugh anymore...

 

Also, hackers are banned so that the administration have time to deal with them properly. And dealt with they will be  ;)

[GoIdRock3 12]

Thanks for your responses, Nick and FBI. It's strange how you were forbidden to post here, but anyway...

 

To FBI: All I can say is don't mess with the skittle :lol: Just joking; I'll leave it to him to respond to your points, and I'm sure he will be able to do so more than adequately.

 

To Nick:

No staff used secondary accounts to vote up or down today, all has been very clear and our true names were always there. And please refrain from mentioning staff pays.

Thank you! You have been the first person to confirm this! Not that I haven't tried to ask; my question has been avoided numerous times... And I do hope you're telling the truth, and that if you checked the IPs, none of the accounts used to upvote/downvote would match that of a staff member. Anyway, thanks for answering :)

 

As for the fact that staff are paid, am I not allowed to mention this now? I was simply using it to make the point that you should have been responding to this topic. But now I understand why you weren't, and now that you are responding, I'll drop that argument out of respect for your well-written response ^_^

 

Still, I'm disappointed (if not appalled) with what's been going on behind the scenes with the staff today. But of course, that should and will remain behind the scenes, for the time being. Clearly, there are problems with the system; I hope you continue to respond to our suggestions, and thanks once again.

 

Thanks for unhiding this post, though it shouldn't have been hidden in the first place.

Edited October 21, 2013 by GoIdRock3

[splitterpoint 10,986]

Hello;

 

Thanks for the feedback, reading trough all the posts was very… interesting.  

Feel free to PM me constructive criticism if you have any.

 

I would rather encourage people to talk freely than being a dictator around. I’m absolutely open for suggestions, aswell as the other consultants.  

The relationship with other players is very important.

 

I have to admit that I’m not perfect myself, no one is. Therefor constuctive criticism should smoothen the process.

So I can't say this enough: Have courage to say what you think, but do it polite.

[semyonkirov 29,038]

About staff down-voting players' posts with main accounts (or alt ones), this is not important now, as whether it is true (alts) or not, it is clearly unprofessional and will stop.

On the other hand, staff are players like you, and players are free to dislike any posts with any accounts.

 

This has already been discussed with them and we'll do our best to prevent things like that. The feedback in this case is staff voting players' posts. It's been noted and it has stopped.

 

As for staff not being allowed to comment in this thread, this was done because it is a feedback thread, not a discussion one. It is supposed to be a place for collecting community's ideas and then implementing those of them that can improve the situation. But as staff is willing to answer here, they can do it now.

 

I strongly advise everyone to stay on topic and continue sharing ideas, all the other things should be resolved via pm as usual. Otherwise this topic will have to be closed.

[DirtFighter 199]

splitterpoint, Ostrica, FederalBureauFBI, SuperNick95, husto, jokjinari. Thank you all for responding. I did not know you guys where not allowed to post here. I personally did not and do not have any problems with any of you, but I figured if could weigh in on this topic and stir the pot a little everyone would eventually start talking. We players ..well at least I like to hear from you guys on these matters and I believe it helps everyone understand one another better. Better understanding leads to better relations. It means a lot that the staff took the time to politely reply to all these posts and I know most of them where critical of you and I know that can be frustrating. I think all of you have stepped up and took the extra effort to remain professional. Not that I am anybody important around here but you all have my respect. 

 

Thanks Again

Dirt

[DirtFighter 199]

About staff down-voting players' posts with main accounts (or alt ones), this is not important now, as whether it is true (alts) or not, it is clearly unprofessional and will stop.

On the other hand, staff are players like you, and players are free to dislike any posts with any accounts.

 

This has already been discussed with them and we'll do our best to prevent things like that. The feedback in this case is staff voting players' posts. It's been noted and it has stopped.

 

As for staff not being allowed to comment in this thread, this was done because it is a feedback thread, not a discussion one. It is supposed to be a place for collecting community's ideas and then implementing those of them that can improve the situation. But as staff is willing to answer here, they can do it now.

 

I strongly advise everyone to stay on topic and continue sharing ideas, all the other things should be resolved via pm as usual. Otherwise this topic will have to be closed.

My apologies Semyon..this post was not up yet when I started writing my last one. Back on point

[Meliora 1,652]

Well, Semyon - quote you, "staff are players like you", so...

Why is it that staff (mostly moderators) don't give their true opinions on updates? I know I was terribly penalised for doing that a while ago, but if they're "players", shouldn't they be able to say what they think?

Will give some examples soon.

[semyonkirov 29,038]

It actually works both ways, staff are players, not employees, but they represent the game and the administration, simple players, especially beginners, see their avatars and think that they are a part of the game (and they are actually, a very important part). It certainly limits the way staff can express their opinions on updates. Specific examples here are not necessary, please PM me for further discussion, back to the topic please.

[VANSHAJ 95]

congrats for you 999th post ;)

Edited October 21, 2013 by VANSHAJ

[noname21fht 28]

from what i see, Chat mod + Forum mod do good job, i see less flood/insults in the server and forum, Cyber sport are good but sometimes their commentary gets boring, Reporters Need more work to make much fun articles however i once read a good article which i had fun that had pictures of wallpapers by les_Alterman, very nice+ consultants are helpful and nice.

[skitee 555]

I know many of you dislike the way topics get closed, deleted and so on. Topics get deleted only when there's really no reason to exist, like some troll that created 10 flood topics - of course they'll get removed. As for the closing, mods close topics that:

• ask a single question (this shouldn't be done by the way, place for questions is the topic in FAQ), which was answered
• are similar to already existing ones - it's bad to have many topics talking about the same thing, as Yele stated few pages back, it just makes forum harder for both newcomers and old members. In such cases when we close we always give a link to the main topic
• turned into a thread full of rule infractions, insults, etc.
• contain no useful information, like a 'hi' or other random stuff

If a topic was closed and you think it should've stayed opened - PM the mod who locked it, or write to the admin. Now some answers

 

 

You have 0 experience as a consultant, you know almost nothing about them.

What you see in forum is just a small part of what they actually do. Besides answering questions on forum, they also answer questions in PM and help in the creation of new FAQs. Consultants are also assigned to specific servers where they help players. They also report chat and forum violations, topics needing closing, battles containing power-leveling, also most of them help in running Tanki's Facebook page.

 

So really, you know almost nothing about their work

 

The ones that know Consultants' pay are they, me and Semyon. Or you can see through walls or something?

 

I think you misinterpreted me. Basically, I know roughly how much the consultants get paid - I have a few friends who are/have been consultants and I can roughly see from the rate at which you got an m3 combination after being a consultant how much you get paid. Not foolproof but I have a general idea. And in my opinion it's too much for what you do. My opinion. Then again, I believe the same applies to the reporters. That's just my opinion though. I appreciate that you disagree.

 

In my opinion staff is a big family that can improve

In my opinion this is part of the problem - staff is the family. In my eyes, the community is a big family wherein there are a few members given greater authority and roles.