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Vanishing Crystals...


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as the topic title says, i lost over 15.000+ crystals on the weekend, which i paid for with my hard earned money (obviously) it happened while i was joining a battle and before it could finish loading, the server closed and a notice popped up saying that the server had closed for maintainance, when i logged back in, about 20mins later, the servers were up again, so i went back to the garage to upgrade some armour and power cells and thats when i noticed my crystals total was 3.000 or so. after trying to get help thru here and thru help@tankionline.com, i finally got a reply 2day from the help person 2day, he gave me the steps i had already done, and then i noticed at the bottom of his email i saw this

Please note that the refund of crystals is not supported by the rules of the game.... WTH?

so be warned, anyone buying crystals are doing so at thier own risk, so READ the RULES carefully! 

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http://en.tankiforum.com/index.php?showtopic=165029

Write again to help@tankionline.com or through the report form mentioned in the link. If you paid the money but you didn't get the crystals, you'll get them.

 

If you lost crystals earned, then read this http://en.tankiforum.com/index.php?showtopic=132629

 

In both cases, we can't help you here, in the forum. Good luck

 

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Edited by FederalBureauFBI

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