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I have problems with the double crystal card


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Hi, I'm Andre (nickname: andredovale), I do not speak English and I'm using google translator. At dawn on December 16 I received the double crystal card and as I do not have a credit card I opted to buy crystals using payment by bank slip available here in Brazil. I paid the morning of the next day, still within the validity of the double crystal card. The crystals arrived on December 17, but not vei with the doubled value. We have a problem with the time zone! What do I do? Can you help me?

I have pictures of the moment I received the double crystal card, the time I made the purchase, the bank slip that was generated in the same paid buying note and the moment we arrived the crystals. If you need these images just ask me.

Please help me as fast as you can. It is not fair I pay for something that was not received, I think that the period of validity of the card should be higher to avoid these problems with players like me who live in countries with a large difference in time zone.

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