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Hacker waste my crystal


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My Nickname: dharmin

on 15-4-2014 i got message that connection closed then i reload ...then i enter my password...it came password is incorrect then i reset my password and then i opened my account only 1 k crystal were left in my account  then i go to garage and see that the hacker brought 1000 supplies in my account and mued the hornet and viking and also speed up the mu...i can know that mu were speedup because in 30 min ...hacker can't mu my hornet health 10 step...without speeding up..i wrote this issue to help@tankionline but they saying they can't help me..they said i wasted my crystal myself..i also said them that check the IP from where my account was accessed  but they said the issue is closed ...i said i am sure that there will unknown IP who entered to my account but they still not helping me...i lost my 158,000 crystal..please help me to recover.. 

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My Nickname: dharmin
on 15-4-2014 i got message that connection closed then i reload ...then i enter my password...it came password is incorrect then i reset my password and then i opened my account only 1 k crystal were left in my account  then i go to garage and see that the hacker brought 1000 supplies in my account and mued the hornet and viking and also speed up the mu...i can know that mu were speedup because in 30 min ...hacker can't mu my hornet health 10 step...without speeding up..i wrote this issue to help@tankionline but they saying they can't help me..they said i wasted my crystal myself..i also said them that check the IP from where my account was accessed  but they said the issue is closed ...i said i am sure that there will unknown IP who entered to my account but they still not helping me...i lost my 158,000 crystal..please help me to recover.. 

 

Send it to help@tankionline.com then they will message you. it take some hours.

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but already wrote this issue to tanki but they are not helping me...

they gave you ticket number, so you have to  wait, on that ticket it says after how many people they will reply to you, it might take 9 hours sometime 24 hours, depends on how many people are on that Que. 

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they gave you ticket number, so you have to  wait, on that ticket it says after how many people they will reply to you, it might take 9 hours sometime 24 hours, depends on how many people are on that Que. 

but they reply me that crystal wasted my relatives or friend can't be return...i said my account was hacked but they are giving me an appropriate answer...i also told them that my account was hacked....my relative or friend didn't waste my crystal...even my password is known to anyone...i said them that check the IP address who entered to my account ....it would unknown..i am not getting any help from them...

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Tanki staff is doing best to help you. And if you tell them someone stole my account and wasted my crystals, they have to confirm that your account is really stolen, so they check IP adresses that your account logged to. Probably, it was an IP adress you entered before or it was hidden IP. If they denied you, sadly nobody can help you anymore.

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Oh man u must feel terrible. Damn 158 k wasted , but i would change my pass more often and try making ur password at least 8 digits or letters this can make it hard for noob hackers to figure out but good luck blocking pro hackers off ur acc 

PS: this happened to me once but the dude who entered didn't have time to change anything cuz i opened a change pass tab cuz that day i wanted to change my pass , so as soon as i got connection closed by server i changed it( i was online and my internet speed was excellent, so it couldn't have been an internet problem), We need a better anti-hack system i guess

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help@tankionline.com even tho they are in other country, they still can find out who spend the crystals and from where. They also can find out if hacker spend the crystals. So maybe they are right what they said.

Edited by I.Pro.the_best_re

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Tanki staff is doing best to help you. And if you tell them someone stole my account and wasted my crystals, they have to confirm that your account is really stolen, so they check IP adresses that your account logged to. Probably, it was an IP adress you entered before or it was hidden IP. If they denied you, sadly nobody can help you anymore.

Closed

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