Crystal money taken, result no crystals

[alecs_speedy 0]

i have ordered crystals last week by sms at 1471 with the message TNK alecs_speedy, they took my money but send me a sms that says invalid command, now i dont have the crystals and my money gone....please, please someone do something about this

[jokersus.cava 1,503]

Hello. Are you sure your money taken? If yes, this topic may help: What to do if your account has been stolen

Edited April 22, 2014 by Issho_Fujitora

[Now.You.See.Me 202]

you can to type "send" before TNK 

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Edited April 22, 2014 by Now.You.See.Me

[Miahak 1,596]

You need to also write like this: RRR TNK then your nickname, not only TNK then your nickname. I think you did something wrong, send a email to help@tankionline.com they will give you the crystals.

Edited April 22, 2014 by I.Pro.the_best_re

[alex_is_the_best 87]

Be careful when buying crystals, to not do something wrong and make it all lost.

[ariking777 940]

Contact help@tankionline.com .

[alecs_speedy 0]

this apears when i want to buy crystals, so i didn't do anything wrong

[alecs_speedy 0]

and i did a report about this but they didn't do anithing, they said that i have to solve it with my cell operator

[AMDTU 276]

What to do if you paid the money but did not get the crystals