Loss of money regarding

[U_r_fired 0]

Hi , 

 

Everyone i tried buying crystals 2 days back . But, crystals were not credited. I checked with the tanki support. They said that they didnt get the money from the payment vendor , so they cannot credit the crystals.

 

Payment vendor is paymentwall. I have contacted them with the inquiry . Till now no response from the them. The worst part is my money is already deducted from my bank account. There is no refund or anything , nor any information about that too.. Tanki support is not ready to help as well, saying it is my problem with the payment vendor.

 

What can i do now? 104$ gone.

[StormBringer1995 181]

contact paymentwall and get the ID for the transaction then email help@tankionline.com    and email them the transaction ID and ask them to check if there is a problem with payment 

[U_r_fired 0]

Hi,

 

Yes, I have the transaction ID, I have shared the same with the help desk... This is what the reply is , Refund has been initiated not by us (most likely a bank).

If money has been rolled back (we did not receive them), the crystals also can not be credited to your account.
Most likely your money back into your bank account within a few business days. However, we strongly recommend you to contact with bank support for clarifications situation.

 

 

I have made a complaint with my bank though. They are very sure that money has been already deducted.. They will be checking it again, if there is any refund initiated... The most embarassing part is paymentwall is dead silent. The page shows that the transanction is declined , and they are asking me proofs like passport... I have submitted them , with 3 replies... But, no reply on the crystals or the money refund.

[Miahak 1,596]

First contact with the bank, ask your bank manager to check, where you have spent your money, so then the bank will find in system where you have spent your money and what date.

[jokersus.cava 1,503]

^and also, if they tell your money was taken by tanki, ask them for bill with dates and take it's photo then send it to tanki support.

Well, good luck

[U_r_fired 0]

Hi thanks all for the suggestions.. Money was deducted already from my bank account.. My bank statement is also the same.. Bank also confirmed the same... Now the only option is paymentwall has to open its mouth.. Mo response from them yet.. Whether they r processing the amount or have refunded it no idea yet... Now I start to wonder whether paymentwall is a scam or something.. Can someone share their customer support contact number? I'm not seeing anything in their site

[I.Hy6 522]

https://secure.xsolla.com/paystation2/

 

press for online chat  support. should help..

[tenkdestroyer 10]

you need to send e-mail to help@tankionline.com, they will kniw how to solve the problem.