Lost gold box and laziness of tanki support.

[jokersus.cava 1,506]

Hello. First, please don't tell me to contact to help@tankionline.com, I already did. I'll write exactly what I wrote to support:

"The day before yesterday, I was playing in Silence TDM 10vs10 and it was 10 kills, so the game was restarting after 10 kills. I was playing, then suddenly I saw a gold box notification. I started drugging and went to drop zone. I was waiting for the gold box, but suddenly the game finished and gold didn't drop. Please give me and 19 other people their crystals back. Here is the proof:

http://i57.tinypic.com/2zpqhqs.jpg

http://i60.tinypic.com/1216dmo.jpg

P.S.: my nickname is jokersus.cava"

and their reply was that:

"Hello. It might caused due lag. One of the following activities should solve your problem: cleaseing your browser cache (link) and flash player cache (link)"

and my reply:

"No, you didn't understand my problem, it wasn't lag, game finished before the gold drops. Please give me and 19 other people their crystals back"

their reply:

"Hello!

The problem may be related to poor quality connection
Check the stability of your connection. 
To do this, go to the website speedtest.net and measure your speed. 
It is also necessary to check the stability of the connection resource tankionline.com for this go to start(if you have windows), then all programs -> accessories -> command prompt. 
Should see you black window. Type "ping c5.tankionline.com -1200 l-n 50" 
Thus sends 50 requests with the large size of the data packet (1200). 
Displays information about the losses to the resource, how many packets transmitted, how many received this information to re-send us a screenshot or a copy text from the command line
Also, you will need to trace. Read more on how to do this here:http://ru.tankiforum.com/index.php?showtopic=164713
Then attach the results for the return letter.
Measurements are spending at a time when you have difficulties.
Thanks for your message!

---

what should I do? They won't understand me ever. It is not for gold, they don't read our letters. I know, they do their best but it is not helpful at all.

Please help, whom shall I contact?

Edited May 18, 2014 by jokersus.cava

[mdit108 121]

It's happened with me too...there is a gold box notification and the timer ends...and no chance of it dropping in the next round

[Jtipt.The.Killer 196]

Game end...EVERYTHING ends. if u see a normal cry box dropping, when the game end they will also vanish, and in case of GB it has not yet fallen also.

Edited May 18, 2014 by Jtipt.The.Killer

[65740192 27]

Game end...EVERYTHING ends. if u see a normal cry box dropping, when the game end they will also vanish, and in case of GB it has not yet fallen also.

Compare the 2 pics - the 1st has 14 minutes to run on the clock - but does not have a "number of kills", that would cause the battle to end. 

 

The 2nd pic now has the number 10, (to the left of the blue 10),  this has caused the battle to end, and has correctly been said, the gold box will be lost.

 

What caused the  "10", (to the left of the blue 10), to appear. Am I right or wrong. 

Edited May 18, 2014 by 65740192

[Jtipt.The.Killer 196]

 

yeh right the battle ended because blue team reached the 10 kill mark.

[jokersus.cava 1,506]

Compare the 2 pics - the 1st has 14 minutes to run on the clock - but does not have a "number of kills", that would cause the battle to end. 

 

The 2nd pic now has the number 10, (to the left of the blue 10),  this has caused the battle to end, and has correctly been said, the gold box will be lost.

 

What caused the  "10", (to the left of the blue 10), to appear. Am I right or wrong. 

look at the computer's clock

[stanzhang 3,293]

thats normal i got this situation too gold will fall and a noob cap flag gold cant return. dont play 10 kils game its too short

[Guest]

I must point out this: you complained for a problem that is not an issue. If the Gold Box notification came few seconds before the end of the Game and then the Game ended there are no reasons for TO to refund the Gold Box that didn't had time to fall.

 

The Tech Support team replied to you in the best way they could since you reported a problem that is not a problem, so they tried to give you solutions for a real problem that they thought was your real issue: lags.

 

That was not lazyness, it was a trial to help you resolve an issue even if there where no real issues in the email you sent them.

 

 

Closed.