Tanki's privacy policy

[r_R3V0LUTI0N0 44]

45. User shall have the right to contact the Administration at any time in order to obtain a copy of User’s Personal Information which the Company has stored and to have any inaccuracies corrected where appropriate. User shall have a right to request that his Personal Information be erased, rectified, amended or completed. To contact the Administration regarding User’s Personal Information User should send e-mail on help@tankionline.com.

So, I tried to contact them to ask for some information about my account, but I did not ask for any information specially.  

I wrote: Hello, I want to know some information about my account I.Hy6. It says that I can here http://i.imgur.com/73e8fB1.png 

Source: http://en.tankiforum.com/index.php?showtopic=179921&do=findComment&comment=3125002

In reply I got: Hello

Unfortunately, we do not provide such information. Thank you for understanding.

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С уважением, поддержка пользователей.
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but as you see, I did not ask for any information. It says in their policy users have the right to ask for a copy of their personal information. So why can't I do this? 

Someone from staff please explain this to me, I could be wrong. Thank you. 

[GoldRock 6,165]

A serious issue. I think some explanation from the administration is required here before this topic is closed.

[Guest]

A serious issue. I think some explanation from the administration is required here before this topic is closed.

Those informations are given only under certain situations and needings. You can't ask for them just for the sake of asking, you will need to provide reasons and valuable arguments to receive them, since you will be dealing with definitively private informations that may damage your own account if given around, and Tanki Online Tech Support won't allow this to happen so easily.

The kind of informations we are speaking about are things that only the administration is aware of (and with administration I'm referring to company administration, not Staff members/Admins and Community Managers).

 

With the above being said, there are no issues to be resolved, you simply asked without proper reasons/valuable arguments those informations and Tech Support denied your request, they are aware of when giving those informations, and if they deny your request/future requests, they have the right to do so since you may not be showing appropriate reasons to request them.

 

Also, you have already been told to discuss this kind of things using PMs (contacting Admins/Community Managers with them), and not in public, since you are publicly discussing the Game and its representatives.

 

 

Closed.

Edited July 16, 2014 by Guest

[semyonkirov 29,038]

Will add something very important.

 

The point of the EULA is not about account data, it's about the player's personal data: their name, IPs, personal info like telephone number and address.

 

This has nothing to do with the account information.