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loss of crystals! plzz.....


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i was playing capture the flag in polygon..and suddenly my internet went of...den when i logged in the next time my crystals is just 259..i had about 21150 or something....i was saving for ricochet m1...bt at that time  i was using firebird m0...when  i logged in, its m1 and i lost about 20000 crystals...please help me....!! 

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is that all?? god..help me....

You want long? No problem.

Probably when your internet connection was gone, someone logged into your account (probably a hacker) and spent your crystals. If you send an email to help@tankionline.com, they will ask these question:

1)what's your nickname

2)how many crystals are missing?

3)when did you notice the items are missing?

4)did anything in your garage appear that you haven't bought?

When you answer these questions, they will send you a link that will check your IP to see is that really you or not. After you open the link, help desk will check IP addresses that opened your account and when. If a different IP spent your crystals at the time you said, they will understand that it was a hacker and your crystals will be returned and the bought item will be erased from your account. After changing your password, the hacker won't be able to open your account again and spend your crystals.

Next time, don't argue with me :)

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