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i did not received all the crystales !


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hello every one ..

me and another probleme whit buying the crystales ... (and still no  solution )

please .. today i received another probleme whit buying crystales ,, and this time is whit another cind of problemes .. and it's :

today at 13:00 i buy crystales. whit 24.00 MAD ( MAD = Morrocan dirham ) - im from morroco - and for 24.00 MAD i should received 6451 crystales + the double crystales card ,, it became 6451×2 = 12902 crystales and another 1000 for the bonus in buying in package sow it will became 13902 and i had 11007 crystales... sow i should have in all my crystales : 11007+13902= 24909 crystales but when i sign in to the game i just find that i have only 23909. and i need another 1.000 crystales. and if you want a proof . this screen capture will help you :

the normal crysatles in the mobile payment :

512671540.jpgand what i find when i sign into the game :

977905603.jpgand if you see the crystales bought it's 5451 when it should be 6451.

sow the systeme should give me 1000 crystales !!

and please i reaally need your help because i see that the forum help better than the support help ( more faster and more clear answers )

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I think the amount of crystals on your first screenshot (6 451) contains the crystals bought (5 451 on your 2nd screenshot) and the bonus for buying in package (1000 on your 2nd screenshot).
That makes 5 451 + 1 000 = 6 451. Since you bought when having a double crystal card, the crystals are doubled. -> 12 902 in total. 

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