Jump to content
EN
Play

Forum

Does your Chrome crash, freeze, or display blank pages? And what webpage errors mean.


 Share

Recommended Posts

Does your Chrome crash,Freeze, or display blank messages?

I have seen people complain about this and It has happened to me until I looked it up on the web, I'm not sure If I should post it in this section.

Do you use chrome?

Does your chrome crash,Freeze, or display blank messages?

Then look below:

 

Out dated software programs that you have downloaded on to your computer can sometimes conflict with the browser Chrome. These conflicts might cause Chrome to crash, Freeze, or stop rendering webpages (You may see blank pages or "Aw, snap!" errors or "Oops! Google chrome could not find [Name of website]).

 

 

 


 

Common webpage errors:

 

"Aw, Snap!" = "Aw, Snap!" message shows if a webpage crashes unexpectedly. How do I solve this? 

 

Check your antivirus and firewall applications.  

Some antivirus or firewall applications may prevent Google Chrome from working properly. To test if this is happening to you, try these steps:

 
Quit Chrome.
Turn off any antivirus or firewall applications temporarily.
Open Chrome again. If you don't see "Aw Snap!", the applications may be interfering with or blocking Chrome.
In the applications' settings, add an exception for Google Chrome. (This process may vary per application.)
Double-check that the applications are up to date.
Turn the applications back on.
Note: If you have any of these applications on your PC these might trigger "Aw snap" to happen
 
Symantec Endpoint Protection
Spyware Doctor
Comodo firewall
McAfee Enterprise

McAfee Virus Scan


Check Your extensions:

Try disabling your extensions one by one to see if a particular extension is causing the problem. Here's how:

 
In the top-right corner of the browser window, click the Chrome menu Chrome menu.
Select More tools > Extensions.
For each extension you want to test, uncheck "Enabled."

Refresh the webpage showing "Aw Snap!" to see if the error still appears.


Check for malware:

They may be a program installed on your computer that's interfering with Chrome. Check for malware and other programs you don't remember installing.


Create a new chrome profile:

If Chrome continues to display the "Aw, Snap!" message, your user profile may be corrupted.

 
To create a new user profile, follow these steps:
 
1.) Quit Chrome.
2.) Find the "Default" folder. It's usually located in the following locations:
  • Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\
  • Windows Vista/7/8: %LOCALAPPDATA%\Google\Chrome\User Data\
  • Mac OX: ~/Library/Application Support/Google/Chrome/Default
  • Linux: ~/.config/google-chrome/Default
3.) Rename the folder as "Old Default." Your old user profile will be saved in this folder, but it'll no longer be active.

4.) Relaunch Chrome.

 

 


 

"The site's security certificate is not trusted!" = Google Chrome displays this warning if a website's security certificate isn't created by a recognized third-party organization.

Background information:

When you connect to a website that uses SSL to transmit data, the server which hosts that website presents Google Chrome and other browsers with a certificate to verify its identity. This certificate contains information such as the address of the website, which is confirmed by a third party organization that your browser trusts. By checking that the address in the certificate matches the address of the website, it's possible to verify that you're communicating with the website named on the certificate, and not someone pretending to be that website.

Why you're seeing the alert?

The third-party organization that issued your website destination's certificate is not one that your browser recognizes. Anyone can create a certificate claiming to be whatever website they choose. In order for Google Chrome to verify that you're connecting with the appropriate website, its certificate must be from a trusted organization.

If you're absolutely sure that your destination is trustworthy, you can choose to open the website by clicking Proceed anyway. In general, it's best to take precaution and click Back to safety, which returns you to the last webpage you visited.

 

 


 

"The following plug-in has crashed..." = A plug-in used by the page you're on has become unresponsive or has closed unexpectedly.How to solve this? If you see the message "The following plug-in has crashed..." at the top of your page or the broken plugin icon, this means that a plug-in used by the page you're on has become unresponsive or has closed unexpectedly. You can wait to see if the plug-in restarts automatically or manually force the process to close. To resolve the issue, try reloading the webpage. Learn more about supported plug-ins in Google Chrome.

 


 

“He’s Dead, Jim!” message shows if the operating system has terminated the tab’s process due to a lack of memory. How do I solve this? Solution: If the page wasn’t ended intentionally, reload the page to continue. If the message continues to appear, try closing inactive tabs or other programs to free up more memory.

 


 

"Windows error detected" = "Windows error detected" shows if your Windows installation is damaged. How do I solve this?

 

Windows XP:

 
Go to Start menu > Run.
Enter the following in the text field: cmd.exe.
Click OK.
In the command prompt window that opens, type the following: sfc /scannow (make sure there is a space between sfc and /scannow). This initiates the Microsoft utility that will scan and repair problems with protected system files on your computer.
 
Windows Vista/ Windows 7:
 
Go to Start menu > Run.
Enter the following in the text field: cmd.exe.
When you see cmd.exe in the search results, right click on the program and choose Run as administrator.
Click Yes in the confirmation window that appears.
In the command prompt window that opens, type the following: sfc /scannow (make sure there is a space between sfc and /scannow). This initiates the Microsoft utility that will scan and repair problems with protected system files on your computer.
 
Windows 8:
 
Go to Search.
Click Apps.
In the search box enter: cmd.exe.
In the results section right click 'Command Prompt'.
Click Run as administrator.
Click Yes in the confirmation window that appears.

In the command prompt window that opens, type the following: sfc /scannow (make sure there is a space between sfc and /scannow). This initiates the Microsoft utility that will scan and repair problems with protected system files on your computer.

 

 

 

"This webpage is not available" or "Oops! This link appears broken."= Google Chrome can show suggestions for the page you were trying to reach, if it is unable to connect to the web address. Instead of a cryptic error message, you'll see suggestions to navigate to other parts of the website or to search for the page with Google Google Chrome can show suggestions for the page you were trying to reach, if it is unable to connect to the web address.This message displays when Google Chrome is unable to find and load the requested webpage. How do I solve this? 

 

 

Check your web address and Internet connection:

Double-check the URL in the address bar to make sure you're going to the right web address. If you've confirmed that you're going to the right web address, check whether you can open the same webpage in another browser, such as Internet Explorer or Firefox. If you can't see the webpage in any browser, the webpage may be temporarily down. You should also make sure you're properly connected to the Internet.
 
Check the error you're receiving:
 
If you can load the webpage using another browser, but not Google Chrome, check the exact error you're getting by clicking the More information on this error link on the page.

For the following errors, try the solutions below:
 
Error 101 (net::ERR_CONNECTION_RESET)
Error 2 (net::ERR_FAILED): Unknown error
Error 104 (net::ERR_CONNECTION_FAILED)
Error 105 (net::ERR_NAME_NOT_RESOLVED)
Error 102 (net::ERR_CONNECTION_REFUSED): Unknown error
Error 324 (net::ERR_EMPTY_RESPONSE)
 

Check for malware:

We know that malware is frequently the culprit on your computer that's preventing Google Chrome from connecting to a web server.

 

Clear you cookies:

Cookies are files created by websites you've visited to store browsing information, such as your preferences for the website or profile information. A corrupted cookie file may be causing this error to show up. Follow these steps to clear your cookies:

 
Click the Chrome menu Chrome menu on the browser toolbar.
Select Settings.
Click Show advanced settings.
In the "Privacy" section, click Content settings .
In the "Cookies" section, click the All cookies and site data.
Click Remove all.

Click X to close the dialog.

 

Make sure Google chrome is allowed in your antivirus and Firewall settings:

Each program works differently, so check your software's help resources for further instructions.

 

Adjust your poxy settings:

Follow these steps (for Windows):

 
1.) Click the Chrome menu Chrome menu menu.
2.) Select Settings.
3.) Click Show advanced settings.
4.) Click Change proxy settings. This opens the Internet Properties dialog.
5.) Click LAN Settings.
6.) Make sure that the "Automatically detect settings" checkbox is selected.

7.) Click OK for all dialog boxes.

 

Edited by blackopspaul
  • Like 3

Share this post


Link to post
Share on other sites

What to do If my chrome doesn't open?
Some antivirus and firewall applications can prevent Google Chrome from opening on the computer.
 
Solution:
 
Test whether antivirus or firewall applications on your computer are causing the problem by turning them off temporarily. Then try opening Google Chrome once more. If you're able to open the browser, you'll need to create an exception in your antivirus or firewall settings for Google Chrome. Once you've done so, you can then re-enable the applications.

How do I create a Firewall exception?
 

Go to start button then click on "Control panel".

  1. Select "System and Security" 7LLIsC.png
  2. Under the "Windows Firewall" title, click on "Allow a program through Windows Firewall" L58Lvm.png
  3. In the new window that appears, click "Change Settings".
  4. The "Allow another program" option will be click-able now, click it.
  5. A list will show up, choose Google Chrome from it and click "Add".


YouTube videos show "Video is no longer available"

If YouTube videos won't play in Google Chrome and instead show the message "Video is no longer available," your antivirus software may be preventing the browser from playing videos.

 

Solution:

To check if your antivirus software is the issue, turn it off temporarily and try opening Google Chrome again. If you're able to open Google Chrome with your antivirus software disabled, check whether you need to upgrade your antivirus software.

 
We've received reports that this error occurs most frequently with Kaspersky and Shield Defense anti-virus software. If you're using Kaspersky Anti-Virus 7, try adjusting your settings to fix the issue. Follow these steps:
 
Open the main Kaspersky application window.
In the "Protection" section on the left, click Web Anti-Virus.
Click Configure on the right.
Click Customize.
On the "General" tab, click Use streaming scan.
Click OK.
Restart the browser.
When the defense warning prompt appears, click Add to trusted zone.
Click OK.
Edited by blackopspaul
  • Like 1

Share this post


Link to post
Share on other sites

 Share

×
×
  • Create New...