Blocked From Buying Crystals! HELP!

[Rouge76 0]

Hey guys. I was banned for saying the n word to a kid in Tankiin my official account, Rouge75, so I am using this. In my official account when ever I go to buy crystals, and click on a package, it says payment system is blocked for you. Its just in that account, Rouge75. I can buy crystals in this account and everything works. Heres a screenshot/picture:

 

http://imageshack.com/a/img904/2029/zExW7t.png

 

Please go to the link and tell me what I have to do to fix this. I want to buy crystals before Christmas, so I can get m2 rail or m2 thunder. Please help. Oh and I have bought $20 worth of crystals twice. There was no problem, and I was about to buy again and it wont let me. I am really worried because I used $40 in the game, and I dont want to have to quit because I cant buy crystals. Please help!!!!

Edited December 6, 2014 by Rouge76

[Promissory 569]

Emakl to help@tankionline.com with your issue ;)

GL

[Rouge76 0]

Emakl to help@tankionline.com with your issue ;)

GL

Ok. I send it to them hopefully they help me fix it.

[Meliora 1,652]

Has the ban ended?

[MarineMan2 1,164]

Moved to Problems and Solutions.

[IRAQ 16]

Moved to Problems and Solutions

[Rouge76 0]

Maybe bcz the ban you cant buy ?

Actually no. When I was banned from chat, I checked, I could still buy crystals. So its not because of the ban.

Edited December 7, 2014 by Rouge76

[Rouge76 0]

Has the ban ended?

It will end in like 51 more hours!!! :) 

Edited December 7, 2014 by Rouge76

[Rouge76 0]

Hey guys. So I contacted Tanki Online and they said that I have to send this problem to the payment system. Thanks you all for trying to help. I will contact the payment system and we'll see what happens. :) Hopefully it will be quick and easy.