Help - my account was banned forever.

[corpsecrusher2 53]

Somebody got into my account cuz my brother gave the password to somebody, i changed the pass but he got me banned forever, reason scam. PLEASE HELP ME CUZ I LIKE TO TALK TO MY FRIENDS! pleaser unban me!

Edited January 1, 2015 by corpsecrusher2

[vanshajwore 324]

send an email to help@tankionline.com and describe your problem to them

[corpsecrusher2 53]

send an email to help@tankionline.com and describe your problem to them

Ok i did, now how long to i have to wait so they unban me? :(

Edited January 1, 2015 by corpsecrusher2

[GWLGUPTA 511]

Ok i did, now how long to i have to wait so they unban me? :(

They will ask you some questions and after you answer them they will unban you in few days.

[trombone_ftw 734]

Probably not the best idea to title your complaint with a profane abbreviation...

[corpsecrusher2 53]

They will ask you some questions and after you answer them they will unban you in few days.

What questions? what if i don't know the answer to the questions? they won't unban me?  :unsure:

[vanshajwore 324]

What questions? what if i don't know the answer to the questions? they won't unban me?  :unsure:

they will be like when you joined the game, your ip address, your first purchase and something like these.

better see this topic: What to do if your account has been stolen?

Edited January 1, 2015 by vanshajwore

[corpsecrusher2 53]

they will be like when you joined the game, your ip address, your first purchase and something like these.

better see this topic: What to do if your account has been stolen?

What's an IP adress?

Edited January 1, 2015 by corpsecrusher2

[GWLGUPTA 511]

What's an IP adress?

IP address is a unique string of numbers separated by full stops that identifies each computer using the Internet Protocol to communicate over a network.

[corpsecrusher2 53]

IP address is a unique string of numbers separated by full stops that identifies each computer using the Internet Protocol to communicate over a network.

Ok so when will they ask me these questions? how often should i check my email?

[Nathan1100 3]

Probably not the best idea to title your complaint with a profane abbreviation...

Yeah, agreed

[Superlative 500]

Wow. I just met your main account in the game today.

[trombone_ftw 734]

 banned forever, reason scam.

hmm...

[corpsecrusher2 53]

hmm...

I guess the one who got into my acc was sharing crystal hacks or something  -_-

[Longcat970 119]

The best you can do is wait for the devs to respond to your e-mails and follow their instructions. If they do not reply, then their verdict is final.
Hopefully, this won't be a New Years crasher. ;)

[dilsharox 2,395]

thats your problem

u should be more careful with siblings especially with small bro's

[curtcommanderking_EN 6]

TO Support answers the comments from help@tankionline.com

 

In this topic, say the name of your banned account.

To prevent your brother getting in your account, always log-out. (I do not do it because i don't even have a brother)

To know your IP Adress, just simply go to Start > Run > type "cmd.exe" and press Enter > When the command dialog come up,

type "ipconfig" and find Ipv4 Adress and, that is your IP!

[DonCarnage 1,270]

Do you know your account information?

 

 

 

What is the reason for the ban?

[Playep 355]

I guess what you need to know is all answered by the above posts ;)

[GG_reg 1,521]

Topic title edited from profane abbreviation!

[corpsecrusher2 53]

Ok where in my email do i have to check for they're questions? i checked everything including spam folder but they haven't answered me, when will they send me the questions?

[blackopspaul 753]

Don't worry they will send an email soon enough it took 8 hours for them to reply back to me.

[corpsecrusher2 53]

Don't worry they will send an email soon enough it took 8 hours for them to reply back to me.

It's allready been like 14 hours for me ,_. and no answer

[blackopspaul 753]

It's allready been like 14 hours for me ,_. and no answer

Did you try send another one, made sure the email address was right?

[DarkOperative 5,580]

Hey there!

 

Firstly you must agree to the Game rules we have - they clearly state that sharing of account(s); sharing password, is forbidden and there is a ban for doing such an activity.

 

As you have noticed sharing password(s) end up as a bad thing; end up banned or blocked. So please keep your account information to yourself.

 

Since a ban can only be lifted by a handful of administrators, discussing on forum would be invalid.

 

What to yo if you were banned?

 

Good luck!